Optician

AEG Vision • Richland, MI

5d

About The Position

At AEG, the Optician provides expert eyewear solutions and exceptional patient care. The role helps patients select eyewear and accessories suited to their prescriptions, lifestyles, and personal styles, while ensuring proper frame fit, accurate measurements, and correct lens dispensing. Opticians combine technical expertise with customer service to support quality, patient satisfaction, trust, and repeat business.

The Optician receives patient handoffs from technicians or doctors, identifies patients’ visual needs, and recommends appropriate frames, lenses, lens treatments, and specialty products. The role also explains customized product and service recommendations, insurance coverage, eyewear care and protection options, and pricing. Opticians enter prescription information and related documentation into the EHR and ALE system, monitor orders, communicate status updates, and dispense, inspect, adjust, or repair eyewear as needed.

AEG describes itself as investing in leadership development and internal growth, valuing collaboration, authenticity, and continuous learning, and supporting employees and their development. The company says it was recognized as a Top Employer of 2026 by Flex Surveys.

Requirements

• High school diploma or GED.
• Strongly preferred: at least one year of experience working as an Optician.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.
• Ability to utilize office equipment.

Nice To Haves

• ABO/NCLE certification is preferred but not required.
• Experience with HIPAA requirements is preferred.
• PC skills, including Microsoft Office, Windows, and word processing.
• Sales experience is preferred.

Responsibilities

• Deliver an extraordinary experience to each patient and help patients understand customized recommendations for products and services.
• Receive patient handoffs from technicians or doctors, build rapport, ask lifestyle questions, identify visual needs, and recommend appropriate frames, lenses, lens treatments, and specialty products.
• Stay current on company and industry products and procedures, manufacturer rebates, and available lenses and frames.
• Take and return patient calls, provide order-status updates, resolve order issues, and escalate issues to management.
• Assist patients in selecting frames, lens types, and lens treatments, including tints and coatings, according to patient needs and facial measurements.
• Educate patients on eyeglass and contact lens care and maintenance, warranty coverage, protection plans, and replacement options.
• Maintain a thorough understanding of medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists.
• Enter prescription information into the Electronic Health Record (EHR) and ALE system and ensure required documentation is scanned and attached to the patient's chart.
• Follow up on pending orders, verify orders meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking and adjusting fit as needed, and asking patients for feedback.
• Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
• Communicate regularly with technicians and managers to share patient information and request order-status updates.
• Inspect finished products for flaws and clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, the workbench, and office area to maintain cleanliness and visual appeal.
• Understand product issues and analyze problems.
• Accurately answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability benefits
• Employee vision discount program
• Health savings account (HSA) and flexible spending account (FSA)
• Paid time off
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED