Optician

AEG Vision • Raymore, MO

19d

About The Position

At AEG, the Optician provides expert eyewear solutions and exceptional patient care. The role assists patients in selecting eyewear and accessories suited to their prescriptions, lifestyles, and personal styles. Opticians ensure proper frame fit, accurate measurements, and correct lens dispensing, combining technical expertise with customer service to support patient satisfaction, trust, and repeat business.

Requirements

• High school diploma or GED.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.
• Ability to use office equipment.
• Minimum of one year of experience working as an Optician is strongly preferred.
• Experience with HIPAA requirements is preferred.
• PC skills, including Microsoft Office, Windows, and word processing.
• Sales experience is preferred.

Nice To Haves

• ABO/NCLE certification is preferred but not required.
• At least one year of experience working as an Optician is strongly preferred.
• Experience with HIPAA requirements is preferred.
• Sales experience is preferred.

Responsibilities

• Deliver an extraordinary patient experience and explain customized product and service recommendations.
• Receive patient handoffs from technicians or doctors, build rapport, assess visual needs, and recommend appropriate frames, lenses, lens treatments, and specialty products.
• Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Take and return patient calls, provide order updates, resolve order issues, and escalate issues to management.
• Help patients select frames, lens types, and lens treatments, including tints and coatings, based on their needs and facial measurements.
• Educate patients on eyeglass and contact lens care and maintenance, warranty coverage, protection plans, and replacement options.
• Maintain knowledge of medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists; enter prescription information into the EHR and ALE system and attach required documentation to patient charts.
• Follow up on pending orders, ensure orders meet time guidelines, inform patients of delays, and notify them when eyewear is ready.
• Dispense glasses by inspecting the product, checking fit, making adjustments as needed, and asking patients for feedback.
• Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
• Inspect finished products for flaws and clean and polish lenses.
• Keep frame boards, displays, mirrors, workbench, and office area clean, organized, and visually appealing.
• Analyze product issues and answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
• Communicate regularly with technicians and managers to share patient information and obtain order-status updates.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability coverage
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED