Optician

EssilorLuxottica Group • Ashwaubenon, WI

11d • Onsite

About The Position

The Optician delivers the LensCrafters brand value proposition and helps establish the store as a premier destination for vision needs in the community. The role creates value for customers by providing exceptional service and accurately fitted, high-quality eyewear that exceeds expectations. The Optician supports customers throughout product selection and dispensing, uses store tools and technology, and contributes to store standards, customer satisfaction, and business results.

Requirements

• High school graduate or equivalent.
• ABO Certification.
• Optical dispensing experience.
• Strong customer service skills, including communication, listening, and teamwork.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills and ability to use and carry an iPad or tablet.
• Familiarity with point-of-sale systems, computers, and calculators.
• Willingness to embrace new technology and change.

Nice To Haves

• Previous customer service and retail experience.

Responsibilities

• Welcome customers promptly, set expectations, and provide attentive service to meet their needs.
• Custom-fit glasses and precisely place prescriptions in lenses.
• Serve as a leader in optical knowledge and support associates with complex product or prescription needs.
• Take and record measurements, adjust and fit eyewear, and ensure finished eyewear meets quality standards and customer requirements.
• Attract new customers and explore customer needs and priorities through open-ended questions.
• Review prescriptions, identify special needs, clarify customer requirements, and consult with an Optician as needed.
• Use store tools and follow Brand Store Commitments while accurately completing work with technology, even during busy periods.
• Explain lens and frame features and benefits, demonstrate product knowledge, and reinforce customers’ final selections.
• Identify and resolve customer issues, develop lasting solutions, and partner with management when needed.
• Manage competing priorities, multitask, and use time effectively.
• Commit to delivery dates and times, seek feedback, and ask customers for referrals.
• Work toward Brand KPIs and competencies and educate customers at pickup.
• Maintain a clean, attractive, and organized store; protect company assets and report safety opportunities.
• Follow company policies and procedures, including those related to discounts, promotions, and inventory.
• Maintain the required dress code, including a name tag and associate tablet.
• Perform additional duties as assigned, such as customer calls and dispensing eyewear.

Benefits

• Health care may be offered.
• Retirement savings may be offered.
• Paid time off or vacation may be offered.
• Employee discounts may be offered.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED