Optician

Massachusetts College of Pharmacy and Health Sciences•Worcester, MA
•Onsite

About The Position

The School of Optometry is seeking a part-time registered optician to provide high-quality training and education for students in the School of Optometry’s optical shop, 10 Optical. The position is scheduled for 27 hours per week and requires onsite work. The optician provides patient education on lens and frame options; processes patient orders; verifies insurance and vision-care coverage; oversees patient payments, billing, and posting charges and payments; supports student interns and laboratory instruction; maintains information about vision-care plans and third-party payers; and assists with inventory management. The role includes using lens edging equipment.

Requirements

  • Current Massachusetts Optician License, or Apprentice Optician Registration with the Massachusetts Board of Opticians, including required practical training and board-approved education hours under direct supervision of a licensed optician; apprentice registrants must be able to obtain full state licensure within six months of hire.
  • Minimum of 2 years of experience in optical management.
  • Prior experience with third-party payers and vision-care plans, including VSP, Eyemed, Spectera, and MassHealth.
  • Experience with electronic health records, inventory management systems, and ordering platforms.
  • Excellent customer service abilities.
  • Ability to use lens-cutting equipment.
  • Ability to sustain a flexible work schedule on Monday, Wednesday, and Friday during standard hours.
  • Ability to talk, listen, and speak clearly on the telephone.

Responsibilities

  • Provide patient education regarding lens and frame options.
  • Ensure timely processing of daily patient orders.
  • Verify insurance or vision-care coverage for optical products and services.
  • Oversee collection of patient payments, submission of accurate billing information, and posting of charges and payments in the system.
  • Assist with student intern activities when needed.
  • Assist with instruction of laboratory functions, including use of edging equipment.
  • Keep current details on vision-care plans and other third-party payers.
  • Help with inventory management and control.
  • Use lens edging equipment.
  • Cover 10 Optical when the manager is on vacation or away from campus, as requested.
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