Optician

AEG Vision • Pittsburgh, PA

4d

About The Position

At AEG, the Optician provides expert eyewear solutions and exceptional patient care. The role helps patients select eyewear and accessories suited to their prescriptions, lifestyles, and personal preferences. It combines technical expertise—including prescription interpretation, measurements, dispensing, fitting, and adjustments—with attentive customer service to support patient satisfaction, trust, and repeat business.

The Optician guides patients through product and service recommendations, explains insurance and eyewear options, and coordinates orders and follow-up. The role also maintains accurate patient records, checks finished eyewear for quality, and keeps the practice’s displays and work areas clean and organized.

Requirements

• High school diploma or GED.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.
• PC skills, including Microsoft Office, Windows, and word processing.

Nice To Haves

• ABO/NCLE certification preferred but not required.
• At least one year of experience working as an Optician strongly preferred.
• Experience with HIPAA requirements preferred.
• Sales experience preferred.

Responsibilities

• Deliver an extraordinary experience to each patient and explain customized product and service recommendations.
• Receive patient handoffs from technicians or doctors, build rapport, ask about lifestyle and visual needs, and recommend appropriate frames, lenses, treatments, and specialty products.
• Stay current on company and industry products and procedures, manufacturer rebates, and available lenses and frames.
• Take and return patient calls, provide order-status updates, resolve order issues, and escalate issues to management.
• Help patients select frames, lens types, and lens treatments, including tints and coatings, based on their needs and facial measurements.
• Educate patients on eyeglass and contact lens care and maintenance, warranty coverage, protection plans, and replacement options.
• Understand medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations; answer patient questions about insurance, warranties, products, services, pricing, upgrades, and promotions.
• Interpret prescriptions written by optometrists and ophthalmologists.
• Enter prescription information into the EHR and ALE system and ensure required documentation is scanned and attached to patient charts.
• Follow up on pending orders, ensure orders meet time guidelines, communicate delays, and notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking and adjusting fit as needed, and asking patients for feedback.
• Adjust and repair eyewear using appropriate tools to support visual acuity, fit, and patient comfort.
• Communicate with technicians and managers about patient information and order status.
• Inspect finished eyewear for flaws and clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, the workbench, and office areas to maintain the practice’s cleanliness and visual appeal.
• Identify and analyze product issues.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability benefits
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED