Vision Team Member

Eye Care Partners•Grand Rapids, MI

25d•Onsite

About The Position

An Optician at Grand Rapids Ophthalmology helps deliver a world-class Total Patient Experience by supporting patients’ medical needs and maximizing retail sales. The role involves dispensing and fitting glasses and contact lenses based on prescriptions from optometrists and ophthalmologists, and connecting patients with suitable products and services. The position also includes frame and lens recommendations, collecting precise fitting measurements, processing and dispensing orders, repairing and adjusting frames, maintaining accurate inventory and well-presented frame areas, and completing general office duties as assigned. Associates must follow office protocols and policies, including HIPAA requirements.

Requirements

High school diploma or GED.
One year in a customer-interactive position, or an equivalent combination of education and experience.
Communication, interpersonal, and negotiation skills.
Ability to read, analyze, and interpret insurance forms.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Comply with HIPAA requirements concerning protected health information.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to perform the physical demands of the role, including lifting, carrying, pushing, and pulling items up to 25 pounds; fine motor skills and full use of hands; and required visual and auditory acuity.

Nice To Haves

Current ABO/ABOC and NCLE certifications, or ability to obtain them within the first two years of employment.

Responsibilities

Build relationships with patients and provide medical support in keeping with the Total Patient Experience.
Determine patients’ wants and needs and sell products and services to exceed their expectations.
Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
Operate auto-lensometers and manual lensometers.
Educate patients and recommend lenses, lens coatings, and frames suited to their needs.
Collect accurate measurements, including bridge, eye size, temple length, segment height, vertex distance, pupillary distance, and pantoscopic tilt.
Dispense patient orders and repair and adjust frames.
Dispense all glasses and contact lens orders in E360.
Follow job aids, policies, and office protocols, including HIPAA requirements.
Keep frame displays clean, organized, fully stocked, and well presented.
Maintain accurate frame inventory.
Complete general office duties and cleaning assigned by the manager.
Assist with other office duties as needed.