Optician

AEG Vision • Houston, TX

11d

About The Position

At AEG, the Optician provides expert eyewear solutions and exceptional patient care. The role helps patients select eyewear and accessories suited to their prescriptions, lifestyles, and personal style, and ensures proper frame fit, accurate measurements, and correct lens dispensing. The Optician combines technical expertise with customer service to support patient satisfaction, trust, and repeat business.

The Optician receives patient handoffs from technicians or doctors, identifies patients’ visual needs, and recommends appropriate frames, lenses, treatments, and specialty products. The role interprets prescriptions, enters prescription information and required documentation into the Electronic Health Record (EHR) and ALE system, follows up on orders, and keeps patients informed about order status and delays. The Optician dispenses, inspects, adjusts, and repairs eyewear, educates patients about care and coverage, and answers questions about insurance, products, services, pricing, and promotions.

The position also involves keeping current on products and procedures, communicating with technicians and managers, and maintaining clean, organized displays and work areas. Other duties may be assigned by the manager.

Requirements

• High school diploma or GED.
• PC skills, including Microsoft Office, Windows, and word processing.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.

Nice To Haves

• ABO/NCLE certification is preferred but not required.
• At least one year of experience working as an Optician is strongly preferred.
• Experience with HIPAA requirements is preferred.
• Sales experience is preferred.

Responsibilities

• Deliver an extraordinary experience to each patient and explain customized product and service recommendations.
• Receive patient handoffs from technicians or doctors, build rapport, ask lifestyle questions, identify visual needs, and recommend suitable frames, lenses, lens treatments, and specialty products.
• Keep current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Take and return patient calls, provide order updates, resolve order issues, and escalate issues to management.
• Help patients select frames, lens types, and treatments such as tints and coatings based on patient needs and facial measurements.
• Educate patients on eyeglass and contact lens care and maintenance, warranty coverage, protection plans, and replacement options.
• Maintain an understanding of medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists.
• Enter prescription information into the EHR and ALE system and ensure required documentation is scanned and attached to patient charts.
• Follow up on pending orders, verify they meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking fit, making adjustments as needed, and requesting patient feedback.
• Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
• Inspect final products for flaws and clean and polish lenses.
• Answer patient questions accurately about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
• Communicate regularly with technicians and managers about patient information and order status.
• Clean and organize frame boards, displays, mirrors, the workbench, and office area.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability coverage
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED