Optician

AEG Vision • Hilliard, OH

24d

About The Position

At AEG, the Optician provides expert eyewear solutions and exceptional patient care. The role assists patients in selecting eyewear and accessories appropriate to their prescriptions, lifestyles, and personal styles, combining technical expertise with customer service to ensure accurate measurements, proper frame fit, and correct lens dispensing. The Optician supports patient satisfaction, trust, loyalty, and repeat business.

The Optician receives patient handoffs from technicians or doctors, identifies patients’ visual needs, and recommends appropriate frames, lenses, lens treatments, and specialty products. The role interprets prescriptions, records prescription information and required documentation in the EHR and ALE system, explains insurance and product options, follows orders through completion, and dispenses, adjusts, and inspects eyewear. The Optician also helps maintain the cleanliness and presentation of the practice and performs other duties as assigned by the manager.

Requirements

• High school diploma or GED.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• PC skills, including Microsoft Office, Windows, and word processing.
• Manual dexterity and hand-eye coordination.

Nice To Haves

• ABO/NCLE certification preferred, but not required.
• At least one year of experience working as an Optician is strongly preferred.
• Experience with HIPAA requirements preferred.
• Sales experience preferred.

Responsibilities

• Provide each patient with an extraordinary experience and explain customized product and service recommendations.
• Receive patient handoffs from technicians or doctors, build rapport, ask lifestyle questions, identify visual needs, and recommend suitable frames, lenses, lens treatments, and specialty products.
• Keep current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Take and return patient calls, provide order-status updates, resolve order issues, and escalate issues to management.
• Assist patients in selecting frames, lens types, and treatments such as tints and coatings based on patient needs and facial measurements.
• Educate patients on eyeglass and contact lens care, maintenance, warranty coverage, protection plans, and replacement options.
• Maintain an understanding of medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists.
• Enter prescription information into the EHR and ALE system and ensure required documentation is scanned and attached to patient charts.
• Follow up on pending orders, verify orders meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking fit, making adjustments as needed, and seeking patient feedback.
• Adjust eyewear for visual acuity, fit, and comfort, and use tools to perform adjustments and repairs.
• Communicate regularly with technicians and managers about patient information and order status.
• Inspect finished products for flaws and clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, workbench, and office areas to maintain cleanliness and visual appeal.
• Analyze product issues and answer patient questions accurately about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability benefits
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED