Optician

AEG Vision • Warsaw, IN

3d

About The Position

At AEG, the Optician provides expert eyewear solutions and exceptional patient care. The role supports a positive patient experience by helping patients select eyewear and accessories suited to their prescriptions, lifestyles, and personal styles. The Optician ensures proper frame fit, accurate measurements, and correct lens dispensing while delivering quality service that builds patient trust, satisfaction, and loyalty.

The Optician receives patient handoffs from technicians or doctors, builds rapport, identifies visual needs, and recommends appropriate frames, lenses, treatments, and specialty products. The role also involves interpreting prescriptions, managing order information and follow-ups, explaining insurance and product options, dispensing and adjusting eyewear, and maintaining the practice’s displays and work areas. The position collaborates with technicians and managers and performs other duties as assigned by the manager.

Requirements

• High school diploma or GED.
• Minimum of one year of experience working as an Optician is strongly preferred.
• PC skills, including Microsoft Office, Windows, and word processing.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.

Nice To Haves

• ABO/NCLE certification is preferred but not required.
• Experience with HIPAA requirements is preferred.
• Sales experience is preferred.

Responsibilities

• Deliver an exceptional experience to each patient and explain customized product and service recommendations.
• Receive patient handoffs from technicians or doctors, ask lifestyle questions, identify visual needs, and recommend appropriate frames, lenses, lens treatments, and specialty products.
• Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Take and return patient calls, provide order-status updates, resolve order issues, and escalate issues to management.
• Help patients select frames, lens types, and treatments, including tints and coatings, based on their needs and facial measurements.
• Educate patients on eyeglass and contact lens care, maintenance, warranty coverage, protection plans, and replacement options.
• Understand medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists.
• Enter prescription information into the Electronic Health Record (EHR) and ALE system and ensure required documentation is scanned and attached to patient charts.
• Follow up on pending orders, verify orders meet time guidelines, notify patients of delays, and contact patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking fit, making adjustments as needed, and asking patients for feedback.
• Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
• Communicate with technicians and managers to share patient information and request order-status updates.
• Inspect final products for flaws and clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, the work bench, and office areas to maintain cleanliness and visual appeal.
• Understand product issues and analyze problems.
• Accurately answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability benefits
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED