Optician

AEG Vision • Palatine, IL

10d

About The Position

At AEG, the Optician provides expert eyewear solutions and exceptional patient care. The role helps patients select eyewear and accessories suited to their prescriptions, lifestyles, and personal styles, combining technical expertise with customer service to support patient satisfaction and trust.

The Optician receives patient handoffs from technicians or doctors, builds rapport, identifies visual needs, recommends appropriate products, interprets prescriptions, and enters prescription and documentation information into the EHR and ALE system. The role also follows up on orders, keeps patients informed, dispenses and adjusts eyewear, answers questions about products and insurance, and maintains an organized and clean practice environment.

Requirements

• High school diploma or GED.
• Strongly preferred: at least one year of experience working as an Optician.
• PC skills, including Microsoft Office, Windows, and word processing.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.

Nice To Haves

• ABO/NCLE certification.
• Experience with HIPAA requirements.
• Sales experience.

Responsibilities

• Provide each patient with an exceptional experience and explain customized product and service recommendations.
• Receive patient handoffs from technicians or doctors; ask lifestyle questions to identify visual needs and recommend appropriate frames, lenses, treatments, and specialty products.
• Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Take and return patient calls, update patients on order status, resolve order issues, and escalate issues to management.
• Help patients select frames, lens types, and treatments, including tints and coatings, based on patient needs and facial measurements.
• Educate patients on eyeglass and contact lens care and maintenance, warranty coverage, protection plans, and replacement options.
• Maintain an understanding of medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists.
• Enter prescription information into the EHR and ALE system and ensure required documentation is scanned and attached to the patient chart.
• Follow up on pending orders, verify that orders meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking fit, making adjustments as necessary, and requesting patient feedback.
• Adjust and repair eyewear using appropriate tools to support visual acuity, fit, and patient comfort.
• Communicate with technicians and managers about patient information and order status.
• Inspect final products for flaws and clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, workbench, and office areas to maintain cleanliness and visual appeal.
• Analyze product issues and answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability coverage
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED