Optician

AEG Vision • Jacksonville, IL

14d

About The Position

At AEG, Opticians contribute to a team focused on leadership development, internal growth, collaboration, authenticity, continuous learning, and community impact. The Optician provides expert eyewear solutions and exceptional patient care, helping patients choose eyewear and accessories suited to their prescriptions, lifestyles, and personal styles. The role combines technical expertise and customer service to ensure proper frame fit, accurate measurements, correct lens dispensing, and patient satisfaction.

The Optician receives patient handoffs from technicians or doctors, builds rapport, identifies patients’ visual needs, and explains customized product and service recommendations. The role includes interpreting prescriptions, entering prescription information and required documentation into the Electronic Health Record (EHR) and ALE system, managing and following up on orders, dispensing and adjusting eyewear, and addressing patient questions and order issues. The Optician also maintains knowledge of products, procedures, insurance plans, warranties, and promotions, and keeps the practice’s displays and work areas clean and organized.

Requirements

• High school diploma or GED.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.
• PC skills, including Microsoft Office, Windows, and word processing.

Nice To Haves

• ABO/NCLE certification preferred but not required.
• At least one year of experience working as an Optician strongly preferred.
• Experience with HIPAA requirements preferred.
• Sales experience preferred.

Responsibilities

• Provide an extraordinary experience to each patient and explain customized recommendations for products and services.
• Receive patient handoffs from technicians or doctors, establish rapport, ask about lifestyle and visual needs, and recommend appropriate frames, lenses, lens treatments, and specialty products.
• Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Take and return patient calls, provide order updates, resolve order issues, and escalate issues to management.
• Help patients select frames, lens types, and treatments such as tints and coatings based on their needs and facial measurements.
• Educate patients about eyeglass and contact lens care and maintenance, warranty coverage, protection plans, and replacement options.
• Maintain an understanding of medical and vision insurance, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists.
• Enter prescription information into the EHR and ALE system and ensure required documentation is scanned and attached to the patient's chart.
• Follow up on pending orders, verify orders meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking fit, making adjustments as needed, and asking for patient feedback.
• Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
• Use eyewear tools to perform adjustments and repairs.
• Communicate with technicians and managers about patient information and order status.
• Inspect finished products for flaws and clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, the workbench, and office area.
• Understand and analyze product issues.
• Answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions accurately and thoroughly.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability benefits
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED