Optician

AEG Vision • Dallas, TX

11d

About The Position

At AEG, the Optician provides expert eyewear solutions and exceptional patient care. The role helps patients select eyewear and accessories that fit their prescription, lifestyle, and personal style, combining technical expertise and customer service to ensure proper frame fit, accurate measurements, and correct lens dispensing. The Optician supports patient trust, satisfaction, and repeat business by providing clear product recommendations and attentive follow-up.

The position involves receiving patient handoffs from technicians or doctors, identifying patients’ visual needs, recommending appropriate eyewear, interpreting prescriptions, entering information into the Electronic Health Record (EHR) and ALE system, and dispensing and adjusting eyewear. The Optician also follows up on orders, answers questions about insurance and products, and maintains the cleanliness and appearance of the practice.

Requirements

• High school diploma or GED.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• PC skills, including Microsoft Office, Windows, and word processing.
• Manual dexterity and hand-eye coordination.

Nice To Haves

• ABO/NCLE certification is preferred but not required.
• At least one year of experience working as an Optician is strongly preferred.
• Experience with HIPAA requirements is preferred.
• Sales experience is preferred.

Responsibilities

• Provide each patient with an extraordinary experience and explain customized product and service recommendations.
• Receive patient handoffs from technicians or doctors, build rapport, ask lifestyle questions, and identify visual needs.
• Recommend frames, lenses, lens treatments, and specialty products based on patient needs and facial measurements.
• Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Take and return patient calls, provide order-status updates, resolve order issues, and escalate issues to management.
• Educate patients on eyeglass and contact lens care and maintenance, warranty coverage, protection plans, and replacement options.
• Maintain an understanding of medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists.
• Enter prescription information into the EHR and ALE system and ensure required documentation is scanned and attached to patient charts.
• Follow up on pending orders, verify they meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking and adjusting fit, and asking patients for feedback.
• Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
• Inspect finished eyewear for flaws and clean and polish lenses.
• Answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions accurately and thoroughly.
• Communicate regularly with technicians and managers about patient information and order status.
• Clean and organize frame boards, displays, mirrors, the workbench, and office areas to maintain the practice’s cleanliness and visual appeal.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability benefits
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED