Optician

Eye Clinic of Wisconsin•Antigo, WI

2d•Onsite

About The Position

The Optician helps patients see and feel their best by providing high-quality optical products and exceptional service. The role guides patients through eyewear selection and provides solutions tailored to their needs and lifestyle. The Optician works at an assigned clinic location and may travel to other clinic locations for coverage, meetings, and initial training. Work hours are based on clinic needs.

Requirements

High school diploma or equivalent.
Obtain ABO Certification within one year of hire.
Ability to work in a fast-paced medical environment while complying with HIPAA requirements.
Knowledge of the proper, safe, and efficient use of office equipment, computers, and software, including working knowledge of Microsoft Office applications.
Ability to sit or stand for extended periods.
Ability to occasionally lift up to 30 pounds and bend, stoop, push, pull, and climb stairs.

Nice To Haves

1–2 years of optical experience preferred.

Responsibilities

Evaluate patients' lifestyle needs to tailor eyewear products.
Assist patients with frame and lens selection.
Educate patients on dispensary products and services.
Take necessary measurements for frames and lenses.
Maintain knowledge of participating vision and optical insurance plans.
Place orders for optical merchandise.
Adjust patients' eyewear to their satisfaction.
Verify the accuracy of new eyewear before dispensing.
Repair, clean, and adjust eyewear for walk-in patients.
Address patients' questions and concerns within the Optician's expertise.
Complete glasses recheck forms and evaluate patient concerns about eyewear.
Assist with marketing efforts for the optical department and clinic.
Maintain agreed-upon frame vendor board-space numbers.
Merchandise optical products to enhance sales.
Keep the optical department clean, attractive, and orderly throughout the workday.
Maintain basic contact lens knowledge for ordering and processing; some Opticians may also train new contact lens wearers in insertion and removal.
Master dispensary computer applications and use ECW software, PCIS, and EMR systems.
Post optical charges.
Meet annual dispensary and clinic performance standards and goals.
Assist with Daily Balancing Reports.
Perform optical and clerical duties as assigned by the optical department coordinator.
Participate in department meetings and offer ideas to improve patient service.
Refer matters outside the Optician's expertise to the appropriate department or employee.
Develop and maintain positive working relationships with other employees.
Provide outstanding customer service to every patient.
Perform other duties as assigned.