Optician

EssilorLuxottica Group•Golden, CO

11d•$21 - $33

About The Position

The Optician delivers the LensCrafters brand value proposition and helps establish the company as the premier destination in the community for vision needs. The role creates value for customers by providing exceptional service and high-quality, carefully crafted eyewear that exceeds expectations. The Optician welcomes and assists customers, explores their needs, reviews prescriptions, takes measurements, custom-fits and adjusts eyewear, and ensures finished eyewear meets standards and customer requirements. The role uses product knowledge and store tools to explain lens and frame features, support customer selections, resolve issues, and deliver a positive pickup experience. The Optician also supports coworkers, contributes to store results, maintains the store environment and company assets, follows policies and safety practices, and may perform additional duties as needed.

Requirements

High school graduate or equivalent.
ABO Certification.
Optical dispensing experience.
Strong customer service skills, including communication, listening, and teamwork.
Knowledge of current store merchandise.
Strong basic math skills.
Awareness of current fashion trends.
Selling skills and ability to use and carry an iPad or tablet.
Familiarity with point-of-sale systems, computers, and calculators.
Willingness to embrace new technology and change.

Responsibilities

Greet customers warmly, set expectations, provide prompt service, and explore customer needs and priorities through questions and attentive listening.
Custom-fit glasses, precisely place prescriptions in lenses, take and record measurements, and adjust or fit eyewear to meet customer needs and quality standards.
Review prescriptions, identify special needs, and consult with an Optician as needed.
Support coworkers with complex product needs and prescriptions, and provide optical knowledge and guidance to associates.
Use store tools and technology, demonstrate product knowledge, explain lens and frame features and benefits, and reinforce customers’ selections.
Anticipate and resolve customer issues, seek long-term solutions, and partner with management when needed.
Manage competing priorities and time effectively, commit to delivery dates and times, seek feedback and referrals, and strive to achieve brand KPIs and competencies.
Present, celebrate, and educate customers at pickup.
Help attract new customers and deliver exceptional customer service.
Maintain an attractive, clean, and organized store; protect company assets; communicate safety opportunities; and follow safe work practices.
Follow company policies and procedures, including those concerning discounts, promotions, and inventory management.
Maintain proper dress code, including wearing a name tag and carrying an associate tablet.
Perform additional duties as needed, such as customer calls and dispensing eyewear.
Work on their feet 80%–100% of the time.