Optician

University of Utah Health • Lehi, UT

21d

About The Position

The Optician assists and educates patients in selecting eyeglass frames, contact lenses, and lens enhancements according to their needs. The role processes orders, dispenses, repairs, and adjusts eyewear and contact lenses, and provides office support by assisting customers with appointments. The position also involves patient education, optical inventory management, frame assembly and repair, frame adjustment, and lensometry. The incumbent attends continuing education courses to stay informed about technology and developments in the optical industry.

University of Utah Health is a patient-focused organization committed to enhancing health and well-being through patient care, research, and education. Its mission is supported by a culture of collaboration, excellence, leadership, respect, compassion, innovation, responsibility, integrity, quality, and trust.

Requirements

• Six months of experience working in an eye-care-related position, or equivalency.
• Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system; it must be obtained within 30 days of hire.
• Additional license requirements as determined by the hiring department.
• Ability to perform the essential functions of the job.
• Ability to sell and service eyeglasses and contact lenses, with a demonstrated commitment to excellent customer service.
• Demonstrated human relations and effective communication skills.
• Ability to problem-solve situations involving patient comfort and satisfaction and respond professionally to customer inquiries.
• Ability to provide care appropriate to the population served.
• Demonstrated knowledge of the principles of life-span growth and development.
• Ability to assess data regarding a patient's status and provide care as described in the department's policies and procedures manual.

Nice To Haves

• Finish lab skills, including lens layout, edging, and tinting.
• Frame assembly, adjustment, and repair experience.
• Lensometry experience.
• National Contact Lens Examiners (NCLE) certification.
• American Board of Opticianry (ABO) certification.

Responsibilities

• Assist and educate patients in selecting frames, contact lenses, and lens enhancements based on their specific needs.
• Process eyeglass and contact lens orders, including pricing, measuring, collecting payment, coding, and documenting patient charts.
• Teach new contact lens wearers how to insert, remove, clean, and care for their lenses.
• Repair and adjust eyeglasses while ensuring patient satisfaction.
• Manage inventory of contact lenses, eyeglass frames, accessories, tools, and office supplies.
• Answer incoming calls, schedule appointments, and check patients in for appointments.
• Maintain clean, organized, and stocked eyeglass displays.
• Perform frame assembly and repair, frame adjustment, and lensometry.
• Attend continuing education courses to stay informed about new technology and advances in the optical industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed