Optician

SVS Vision, Inc.•Waterford, MI

22d•$14 - $22

About The Position

SVS Vision Opticians help customers select eyewear and contact lenses that meet their vision needs, prescriptions, and personal preferences. Working as part of an eye-care team, opticians provide customer and patient service, build relationships, and help patients choose eyewear suited to their style, measurements, and lifestyle. The role includes selecting, ordering, dispensing, repairing, and adjusting eyewear; demonstrating contact lens care; completing pre-screening activities; preparing work orders for the Optical Lab; processing medical billing; and maintaining frame inventory and patient records. Opticians are expected to understand available optical aids, third-party plans, claims, promotions, and lens offerings. They use optical billing and point-of-sale systems and may travel between offices to support patient care and company objectives. The posting notes average commission sales of $350–$750 per month, in addition to regular compensation, and says opticians may receive free designer glasses each year and discounts.

Requirements

Maintain a license as required by the state.
High school graduate or equivalent.
Able to handle multiple customer interactions and phone calls at a time.
Able to work with patient eyewear needs, including analyzing prescriptions, repairs and adjustments, and lifestyle dispensing.
Effectively communicate at all organizational levels through written and two-way verbal communication.
Read and write at a high school graduate level.
Sit or stand for extended periods.
Lift 10 to 20 pounds.
Have near, distance, color, and depth perception.
Have manual and finger dexterity, hand and arm steadiness, grip, and hand-eye coordination.
Operate office equipment, a cash register, optical equipment, and tools.
Adapt to changing policies and duties.
Work normal or extended office hours, including evenings, nights, and weekends, as needed to meet deadlines.
Travel independently between locations when needed.

Nice To Haves

Previous experience in an office and/or optical dispensing setting is preferred.

Responsibilities

Provide customer and patient service according to company and store standards.
Analyze patients’ eyewear needs and recommend lenses, lens coatings, and frames.
Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
Accurately and professionally order and dispense eyewear.
Assist patients with frame repairs and adjustments.
Show patients how to insert, remove, and care for contact lenses.
Maintain knowledge of third-party plans and claims and explain promotions and special lens offerings.
Balance accounts and prepare work orders with instructions for the Optical Lab.
Process medical billing information and upload supporting documents to the EHR, including IDs, insurance cards, insurance plan sheets, and charts.
Maintain frame inventory and ensure proper merchandising.
Confirm appointments, process transactions in optical billing and point-of-sale systems, and organize and file patient and customer records.
Complete pre-screening activities before patient exams.
Travel between offices as needed to support patient care and company objectives.