Optician

EssilorLuxottica Group•O’Fallon, MO

13d

About The Position

The Optician creates exceptional value in customers’ lives by ensuring they are delighted through the company’s selling model. The role also develops the optical skills of others and helps create an effective learning environment. The Optician provides customer service and optical expertise, supports problem-solving, engages patients and coworkers using technology, and serves as a technical resource and role model at the location. The position includes taking and recording measurements, fitting and adjusting eyewear, ensuring finished eyewear meets optical standards and customer requests, and educating customers about eyewear care, guarantees, and follow-up services. The Optician also operates the point-of-sale terminal, handles customer and prescription information and payments accurately, supports store presentation and inventory-related processes, and promotes a safe work environment. This is an existing full-time vacancy at West County Ophthalmology. Pay is determined by factors including geography, experience, qualifications, skills, and local minimum-wage requirements. A competitive bonus and/or commission plan may also be offered. Benefits may include health care, retirement savings, paid time off or vacation, and employee discounts.

Requirements

State licensure, if applicable, and/or ABO Certification in non-licensed states.
High school diploma or equivalent.
Knowledge of current optical theory and merchandise.
Knowledge of the current store merchandise assortment and use of inventory management systems.
Strong communication and listening skills.
Awareness of current fashion trends.
Sales skills and ability to use and carry an iPad or tablet.
Comfort using technology to engage patients, customers, and associates.

Nice To Haves

Actively studying for certification.
Optical dispensing experience.
Previous customer service and retail experience.

Responsibilities

Provide unsurpassed customer service and support the sales and service process.
Support problem-solving and troubleshooting, investigate recurring customer issues, and seek long-term solutions.
Engage patients, customers, and associates using technology to support their experience.
Set a strong example for customer service and serve as a center of excellence and optical resource for the location.
Educate customers about guarantees, eyewear care, complimentary adjustments, and follow-up services.
Take and record measurements and adjust or fit eyewear carefully and accurately.
Ensure finished eyewear meets optical standards and customer requirements or requests.
Work toward brand priorities and take ownership of personal and store results.
Serve as a role model for development and a technical resource for associates.
Accurately enter customer and prescription information in the point-of-sale terminal.
When required, process payments accurately and follow company security procedures for transactions involving credit cards, discounts, insurance, and coupons.
Show customers where to pick up their glasses when they return to the store.
Maintain the store’s appearance and ensure visual displays follow company-provided planograms.
Help maintain a safe work environment, report potential safety issues to management, and follow safe practices, including wearing personal protective equipment in the lab.