Optician

AEG Vision • Osage Beach, MO

15d

About The Position

At AEG, the Optician provides expert eyewear solutions and exceptional patient care. The role helps patients select eyewear and accessories that fit their prescriptions, lifestyles, and personal styles, combining technical expertise and customer service to ensure proper frame fit, accurate measurements, and correct lens dispensing. The Optician supports patient satisfaction and trust by explaining recommendations and providing a high-quality experience.

The Optician receives patient handoffs from technicians or doctors, identifies patients’ visual needs, recommends frames and lens options, interprets prescriptions, and enters prescription details and required documentation into the Electronic Health Record (EHR) and ALE system. The role also follows orders through completion, communicates with patients about order status and delays, and inspects, adjusts, and dispenses finished eyewear.

The position includes answering questions about products, services, insurance, warranties, pricing, and promotions; maintaining knowledge of company and industry products and procedures; coordinating with technicians and managers; and keeping the practice’s displays and work areas clean and organized. Other duties may be assigned by the manager.

Requirements

• High school diploma or GED.
• PC skills, including Microsoft Office, Windows, and word processing.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.

Nice To Haves

• ABO/NCLE certification preferred, but not required.
• At least one year of experience working as an Optician strongly preferred.
• Experience with HIPAA requirements preferred.
• Sales experience preferred.

Responsibilities

• Deliver an exceptional experience to each patient and explain customized product and service recommendations.
• Receive patient handoffs from technicians or doctors, establish rapport, ask lifestyle questions, and identify visual needs.
• Recommend appropriate frames, lenses, lens treatments, and specialty products based on patient needs and facial measurements.
• Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Take and return patient calls, provide order updates, resolve order issues, and escalate issues to management.
• Educate patients on eyeglass and contact lens care, maintenance, warranty coverage, protection plans, and replacement options.
• Maintain a thorough understanding of medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists.
• Enter prescription information into the Electronic Health Record (EHR) and ALE system, and ensure required documentation is scanned and attached to the patient’s chart.
• Follow up on pending orders, verify orders meet time guidelines, inform patients about delays, and notify patients when eyewear is ready.
• Inspect and dispense glasses, check fit, make adjustments as needed, and obtain patient feedback.
• Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
• Use eyewear tools and equipment, including pupilometers, PD sticks, lensometers, pliers, wrenches, and frame warmers.
• Communicate regularly with technicians and managers about patient information and order status.
• Inspect finished products for flaws and clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, work bench, and office area to maintain cleanliness and visual appeal.
• Understand product issues and analyze problems.
• Answer patient questions accurately about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability benefits
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED