Optician

EssilorLuxottica Group • Salem, NH

20d

About The Position

The Optician delivers LensCrafters’ brand value proposition and helps establish the store as the premier destination for vision needs in the community. The role creates value for customers by providing personal, high-quality service and accurately crafted eyewear that meets or exceeds customer expectations. The Optician helps customers select eyewear, reviews prescriptions, takes and records measurements, custom-fits frames, and ensures finished eyewear meets quality standards and customer requirements. The position also supports coworkers, maintains store standards and assets, and works to achieve brand performance goals.

Requirements

• High school graduate or equivalent.
• ABO Certification.
• Optical dispensing experience.
• Strong customer service skills, including communication, listening, and teamwork.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills and ability to use and carry an iPad or tablet.
• Familiarity with POS systems, computers, and calculators.
• Willingness to embrace new technology and change.

Nice To Haves

• Previous customer service and retail experience.

Responsibilities

• Greet customers warmly, set expectations, and respond promptly to their service needs.
• Custom-fit glasses, place prescriptions precisely in lenses, and take and record measurements.
• Adjust and fit eyewear accurately, ensuring completed products meet standards and customer requirements.
• Act as a leader in optical knowledge and provide guidance to associates.
• Attract new customers and explore customer needs and priorities through open-ended questions.
• Review prescriptions, identify special needs, seek clarification, and consult with an Optician as needed.
• Assist coworkers with complex product needs and prescriptions.
• Use store tools and follow Brand Store Commitments.
• Accurately use technology and demonstrate product knowledge when explaining lens and frame features and benefits.
• Anticipate and resolve customer problems, partner with management when needed, and ensure customer satisfaction.
• Multitask, prioritize work, and manage competing priorities and time effectively.
• Commit to delivery dates and times, seek customer feedback, and request referrals.
• Work toward exceptional results on Brand KPIs and competencies.
• Present, celebrate, and educate customers at pickup.
• Maintain a clean, attractive, and organized store; secure and protect company assets.
• Inform management of safety opportunities and demonstrate safe work practices.
• Follow company policies and procedures, including those related to discounts, promotions, and inventory management.
• Maintain proper dress code, including wearing a name tag and using an associate tablet.
• Perform additional duties as assigned, such as customer calls and dispensing eyewear.

Benefits

• Health care may be included in the benefits package.
• Retirement savings may be included in the benefits package.
• Paid time off or vacation may be included in the benefits package.
• Various employee discounts may be included in the benefits package.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED