Optician

AEG Vision • Humble, TX

14d

About The Position

At AEG, the Optician provides expert eyewear solutions and exceptional patient care, helping patients select eyewear and accessories suited to their prescriptions, lifestyles, and personal styles. The role combines technical expertise and customer service to ensure proper frame fit, accurate measurements, correct lens dispensing, and patient satisfaction.

The Optician receives patient handoffs from technicians or doctors, builds rapport, identifies visual needs, and recommends appropriate frames, lenses, lens treatments, and specialty products. The role also handles prescriptions, insurance questions, order follow-up, eyewear dispensing and adjustments, and the upkeep of the practice’s displays and work areas. This is a full-time position. AEG describes its workplace as collaborative and focused on leadership development, internal growth, continuous learning, and shared success.

Requirements

• High school diploma or GED.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.
• Ability to utilize office equipment.

Nice To Haves

• ABO/NCLE certification is preferred but not required.
• A minimum of one year of experience working as an Optician is strongly preferred.
• Experience with HIPAA requirements is preferred.
• PC skills including Microsoft Office, Windows, and word processing.
• Sales experience is preferred.

Responsibilities

• Deliver an extraordinary experience to each patient and explain customized product and service recommendations.
• Receive patient handoffs from technicians or doctors, ask lifestyle questions, identify visual needs, and recommend suitable frames, lenses, lens treatments, and specialty products.
• Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Take and return patient calls, provide order-status updates, resolve order issues, and escalate issues to management.
• Assist patients in selecting frames, lens types, and treatments such as tints and coatings based on their needs and facial measurements.
• Educate patients about eyeglass and contact lens care and maintenance, warranty coverage, protection plans, and replacement options.
• Understand medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists.
• Enter prescription information into the Electronic Health Record (EHR) and ALE system, and ensure required documentation is scanned and attached to the patient’s chart.
• Follow up on pending orders, verify that orders meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking fit, adjusting as needed, and requesting patient feedback.
• Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort using appropriate tools.
• Communicate with technicians and managers to share patient information and obtain order-status updates.
• Inspect finished eyewear for flaws and clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, the workbench, and office area to maintain cleanliness and visual appeal.
• Understand product issues and analyze problems.
• Answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability benefits
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED