Optician

University of Utah Health • Lehi, UT

20d

About The Position

The Optician assists and educates patients in selecting eyeglass frames, contact lenses, and lens enhancements based on their needs. The role processes eyeglass and contact lens orders, including pricing, measuring, collecting payment, coding, and documenting patient charts. The Optician teaches new contact lens wearers how to insert, remove, clean, and care for their lenses; repairs and adjusts eyeglasses; and provides office support, including answering calls, scheduling appointments, and checking in patients.

The position also manages optical inventory and displays, performs frame assembly and repair, frame adjustment, and lensometry, and attends continuing education courses to stay informed about technology and advances in the optical industry. University of Utah Health describes itself as a patient-focused organization committed to care, research, and education, and as a Level 1 Trauma Center with five hospitals and eleven clinics.

Requirements

• At least six months of experience working in an eye-care-related position, or equivalent experience.
• Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system; the credential must be obtained within 30 days of hire.
• Additional license requirements as determined by the hiring department.
• Ability to perform the essential functions of the job.
• Ability to sell and service eyeglasses and contact lenses and demonstrated commitment to excellent customer service.
• Demonstrated human relations and effective communication skills.
• Ability to problem-solve in situations involving patient comfort and satisfaction and professionally respond to customer inquiries.
• Ability to provide care appropriate to the population served.
• Demonstrated knowledge of life-span growth and development principles.
• Ability to assess data regarding patient status and provide care according to the department's policies and procedures manual.

Nice To Haves

• Finish lab skills, including lens layout, edging, and tinting.
• Frame assembly, adjustment, and repair experience.
• Lensometry experience.
• National Contact Lens Examiners (NCLE) certification.
• American Board of Opticianry (ABO) certification.

Responsibilities

• Assist and educate patients in selecting frames, contact lenses, and lens enhancements based on their specific needs.
• Process eyeglass and contact lens orders, including pricing, measuring, collecting money, coding, and documenting patient charts.
• Teach new contact lens wearers how to insert, remove, clean, and care for their lenses.
• Repair and adjust eyeglasses while ensuring patient satisfaction.
• Manage inventory of contact lenses, eyeglass frames, accessories, tools, and office supplies.
• Answer incoming calls, schedule appointments, and check in patients.
• Maintain clean, organized, and stocked eyeglass displays.
• Perform frame assembly and repair, frame adjustment, and lensometry.
• Attend continuing education courses to keep informed about new technology and advances in the optical industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed