Optician

AEG Vision • St. Louis, MO

11d

About The Position

At AEG, the Optician provides eyewear solutions and patient care, helping patients select eyewear and accessories suited to their prescriptions, lifestyles, and personal styles. The role combines technical expertise and customer service to ensure proper frame fit, accurate measurements, correct lens dispensing, and patient satisfaction.

The Optician receives patient handoffs from technicians or doctors, identifies patients’ visual needs, and recommends frames, lenses, treatments, and specialty products. The role also handles prescription entry and documentation, order follow-up, insurance and product questions, eyewear dispensing and adjustments, and upkeep of the practice’s displays and work areas.

Requirements

• High school diploma or GED.
• PC skills, including Microsoft Office, Windows, and word processing.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.

Nice To Haves

• ABO/NCLE certification.
• At least one year of experience working as an Optician.
• Experience with HIPAA requirements.
• Sales experience.

Responsibilities

• Deliver an extraordinary patient experience and explain customized recommendations for products and services.
• Receive patient handoffs from technicians or doctors, establish rapport, ask lifestyle questions, and recommend appropriate frames, lenses, lens treatments, and specialty products.
• Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Take and return patient calls, provide order-status updates, resolve order issues, and escalate issues to management.
• Help patients select frames, lens types, and treatments, including tints and coatings, based on their needs and facial measurements.
• Educate patients on eyeglass and contact lens care, maintenance, warranty coverage, protection plans, and replacement options.
• Maintain an understanding of medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists.
• Enter prescription information into the Electronic Health Record (EHR) and ALE system, and ensure required documentation is scanned and attached to patient charts.
• Follow up on pending orders, verify orders meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking fit, making adjustments as needed, and requesting patient feedback.
• Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
• Inspect final products for flaws and clean and polish lenses.
• Keep frame boards, displays, mirrors, work benches, and office areas clean, organized, and visually appealing.
• Analyze product issues and answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
• Communicate regularly with technicians and managers to share patient information or request order-status updates.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability coverage
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED