Optician

AEG Vision•Greensburg, IN

About The Position

At AEG, the Optician provides expert eyewear solutions and exceptional patient care. The role helps patients select eyewear and accessories suited to their prescriptions, lifestyles, and personal styles, and ensures proper frame fit, accurate measurements, and correct lens dispensing. The position combines technical expertise with customer service to support patient satisfaction, trust, loyalty, and repeat business. The Optician works with patients, technicians, doctors, and managers to understand visual needs, recommend appropriate frames, lenses, treatments, and specialty products, and help patients understand products, services, insurance, warranties, and care options. The role also supports order follow-up, accurate records, eyewear inspection and dispensing, and maintenance of the practice's displays and work areas.

Requirements

High school diploma or GED.
Strong organizational skills and attention to detail.
Strong verbal and written communication skills.
Excellent customer service skills and a pleasant demeanor.
Manual dexterity and hand-eye coordination.
Ability to utilize office equipment.

Nice To Haves

ABO/NCLE certification preferred but not required.
At least one year of experience working as an Optician is strongly preferred.
Experience with HIPAA requirements preferred.
PC skills, including Microsoft Office, Windows, and word processing.
Sales experience preferred.

Responsibilities

Deliver an exceptional experience to each patient and explain customized product and service recommendations.
Receive patient handoffs from technicians or doctors, establish rapport, ask about lifestyle and visual needs, and recommend appropriate frames, lenses, lens treatments, and specialty products.
Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
Take and return patient calls, provide order-status updates, resolve order issues, and escalate issues to management.
Help patients select frames, lens types, and lens treatments, including tints and coatings, based on their needs and facial measurements.
Educate patients on eyeglass and contact lens care and maintenance, warranty coverage, protection plans, and replacement options.
Understand medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
Interpret prescriptions written by optometrists and ophthalmologists.
Enter prescription information into the Electronic Health Record (EHR) and ALE system and ensure required documentation is scanned and attached to patient charts.
Follow up on pending orders, verify they meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
Dispense glasses by inspecting the product, checking and adjusting fit as needed, and asking patients for feedback.
Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
Use optical tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, and frame warmers.
Communicate with technicians and managers to share patient information and obtain order-status updates.
Inspect finished products for flaws and clean and polish lenses.
Clean and organize frame boards, displays, mirrors, the workbench, and office area to maintain cleanliness and visual appeal.
Analyze product issues and answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
Perform other duties as needed and assigned by the manager.