Optician

AEG Vision • Carroll Township, PA

20d

About The Position

At AEG, the Optician provides expert eyewear solutions and exceptional patient care, helping patients select eyewear and accessories suited to their prescriptions, lifestyles, and personal styles. The role combines technical expertise with customer service to ensure proper frame fit, accurate measurements, correct lens dispensing, and patient satisfaction.

The Optician receives patient handoffs from technicians or doctors, identifies patients’ visual needs, and recommends appropriate frames, lenses, treatments, and specialty products. The role also involves interpreting prescriptions, entering information and documentation into the Electronic Health Record (EHR) and ALE system, managing order updates and follow-ups, dispensing and adjusting eyewear, explaining insurance and product information, and maintaining an organized, clean practice environment. The position may include other duties assigned by the manager.

Requirements

• High school diploma or GED.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• PC skills, including Microsoft Office, Windows, and word processing.
• Manual dexterity and hand-eye coordination.

Nice To Haves

• ABO/NCLE certification is preferred but not required.
• At least one year of experience working as an Optician is strongly preferred.
• Experience with HIPAA requirements is preferred.
• Sales experience is preferred.

Responsibilities

• Deliver an extraordinary experience to each patient and explain customized product and service recommendations.
• Receive patient handoffs from technicians or doctors, build rapport, ask lifestyle questions, identify visual needs, and recommend suitable frames, lenses, lens treatments, and specialty products.
• Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Take and return patient calls, provide order-status updates, resolve order issues, and escalate issues to management.
• Assist patients in selecting frames, lens types, and lens treatments, including tints and coatings, based on their needs and facial measurements.
• Educate patients on eyeglass and contact lens care, maintenance, warranty coverage, protection plans, and replacement options.
• Maintain a thorough understanding of medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists.
• Enter prescription information into the EHR and ALE system and ensure required documentation is scanned and attached to the patient's chart.
• Follow up on pending orders, verify orders meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
• Inspect and dispense glasses, check fit, make adjustments as needed, and ask patients for feedback.
• Adjust and repair eyewear using appropriate tools to support visual acuity, proper fit, and patient comfort.
• Communicate with technicians and managers to share patient information and obtain order-status updates.
• Inspect final products for flaws and clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, the workbench, and office area, maintaining the practice's cleanliness and visual appeal.
• Analyze product issues and answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability coverage
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED