Optician

AEG Vision • Pittsburgh, PA

15d

About The Position

At AEG, the Optician helps provide great patient experiences by offering expert eyewear solutions and exceptional patient care. The role assists patients in selecting eyewear and accessories suited to their prescriptions, lifestyles, and personal styles. Opticians ensure proper frame fit, accurate measurements, and correct lens dispensing while combining technical expertise with customer service to support patient satisfaction, trust, loyalty, and repeat business.

The Optician receives patient handoffs from technicians or doctors, builds rapport, identifies visual needs, and recommends appropriate frames, lenses, treatments, and specialty products. The role interprets prescriptions, enters prescription details and required documentation into the Electronic Health Record (EHR) and ALE system, follows up on orders, keeps patients informed about order status, and dispenses and adjusts eyewear. The Optician also answers questions about insurance, products, services, pricing, warranties, and promotions; maintains product knowledge; communicates with colleagues and managers; and keeps the practice and displays clean and organized.

AEG describes a collaborative workplace that invests in leadership development and internal growth, values authenticity and continuous learning, and supports employees through challenges and celebrates shared successes.

Requirements

• High school diploma or GED.
• PC skills, including Microsoft Office, Windows, and word processing.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.

Nice To Haves

• ABO/NCLE certification is preferred but not required.
• At least one year of experience working as an Optician is strongly preferred.
• Experience with HIPAA requirements is preferred.
• Sales experience is preferred.

Responsibilities

• Deliver an extraordinary experience to each patient and explain customized product and service recommendations.
• Receive patient handoffs from technicians or doctors, establish rapport, ask lifestyle questions, identify visual needs, and recommend suitable frames, lenses, treatments, and specialty products.
• Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Take and return patient calls, provide order updates, resolve order issues, and escalate issues to management.
• Assist patients in selecting frames, lens types, and lens treatments, including tints and coatings, based on their needs and facial measurements.
• Educate patients on eyeglass and contact lens care and maintenance, warranty coverage, protection plans, and replacement options.
• Understand medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists.
• Enter prescription information into the EHR and ALE system and scan and attach required documentation to patient charts.
• Follow up on pending orders, verify orders meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
• Inspect and dispense glasses, check fit, make adjustments as needed, and ask patients for feedback.
• Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort using appropriate tools.
• Communicate regularly with technicians and managers to provide patient information and request order-status updates.
• Inspect finished products for flaws and clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, the work bench, and office area to maintain cleanliness and visual appeal.
• Understand product issues and analyze problems.
• Accurately answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability benefits
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED