Optician

SVS Vision, Inc. • Lansing, MI

22d • $14 - $22

About The Position

SVS Vision Opticians help customers select eyewear that meets their vision needs, prescription, lifestyle, and personal style. They provide customer service, build relationships with patients, and help patients choose, order, receive, and care for eyeglasses and contact lenses. Opticians work as part of a team of eye care professionals and need to understand available optical aids.

The role includes pre-screening patients before exams, preparing work orders for the Optical Lab, processing medical billing information, and maintaining frame inventory. Opticians also handle customer transactions, patient records, third-party plans and claims, appointments, and eyewear repairs and adjustments. The position may require travel between offices to support patient care and company objectives.

Requirements

• Maintain a license as required by the state.
• High school graduate or equivalent.
• Ability to handle multiple customer interactions and phone calls at a time.
• Ability to assist with eyewear needs, including prescription analysis, repairs, adjustments, and lifestyle dispensing.
• Effective written and two-way verbal communication at all levels of the organization.
• Ability to read and write at a high school graduate level.
• Ability to sit or stand for extended periods.
• Ability to lift 10 to 20 pounds.
• Ability to see near and distance, perceive color and depth, and maintain manual and finger dexterity, hand and arm steadiness, grip, and hand-eye coordination.
• Ability to operate office equipment, a cash register, and optical equipment and tools.
• Ability to adapt to changing policies and business duties.
• Ability to work normal or extended office hours, including evenings, nights, and weekends, to meet established deadlines.
• Ability to travel independently between locations.

Nice To Haves

• Previous experience in an office and/or optical dispensing setting.

Responsibilities

• Provide customer and patient service according to company and store standards.
• Analyze patients' eyewear needs and recommend lenses, lens coatings, and frames.
• Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
• Order and dispense eyewear accurately and professionally.
• Assist patients with frame repairs and adjustments.
• Show patients how to insert, remove, and care for contact lenses.
• Maintain knowledge of third-party plans and claims, and explain promotions and special lens offerings.
• Balance accounts and process transactions in optical billing and point-of-sale systems.
• Prepare work orders with specific instructions for the Optical Lab.
• Process medical billing information and upload supporting documents to the EHR, including IDs, insurance cards, insurance plan sheets, and charts.
• Maintain and properly merchandise frame inventory.
• Confirm appointments and organize and file patient and customer records.
• Complete pre-screening activities before patient exams.
• Travel between offices as needed to support patient care and company objectives.

Benefits

• Paid vacation and personal time off, and paid holidays.
• Available anniversary bonus and perfect attendance bonus.
• Paid mileage.
• Paid rate increases per union contract.
• License and continuing education reimbursement, for licensed states.
• Sales commission and supplemental compensation on sales.
• Above-market salary.
• Matching 401(k) plans.
• Affordable medical and dental benefits.
• Vision benefits provided by SVS Vision.
• Life and disability insurance.
• Company-sponsored discounts on useful items and services, including eyewear discounts and free designer glasses each year for opticians.
• Ability to transfer locations based on seniority.
• Opportunity for growth within the company.
• Rewards and recognition for outstanding performance.
• Professional training.
• Employee referral bonus.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED