T188 Optician

EssilorLuxottica Group • Algonquin, IL

13d • $21 - $33

About The Position

The Optician provides exceptional patient experiences by helping patients select eyewear, taking accurate measurements, ordering eyewear, and fitting glasses to meet their needs. The role supports establishing the practice as the community’s premier destination for vision care. The Optician serves as an optical resource and leader for peers, helps address complex product and prescription needs, and works to resolve patient issues and exceed expectations. The position requires strong customer service, sales, organization, and time-management skills, along with adherence to company policies and safe work practices. The role involves standing and selling for 80%–100% of the time and working weekends and evenings as business needs require, varying by location.

Requirements

• High school graduate or equivalent.
• ABO Certification.
• Knowledge of basic optics and eyewear dispensing and fitting.
• Strong customer service skills, including communication, listening, and teamwork.
• Knowledge of inventory management systems.
• Strong basic math skills.
• Sales skills and ability to use and carry a tablet.
• Familiarity with technology such as point-of-sale systems, patient record systems, or other software applications.
• Willingness to embrace new technology and change.

Nice To Haves

• Previous eyecare and/or customer service experience.

Responsibilities

• Custom-fit glasses and precisely position prescriptions in lenses.
• Take and record measurements, adjust or fit eyewear, and ensure finished eyewear meets standards and patient requirements.
• Explore patients’ needs and priorities by asking open-ended questions.
• Act as an optical resource and provide guidance to peers, including assistance with complex product needs and prescriptions.
• Use practice tools and follow company policies and procedures.
• Identify the causes of patient issues, develop lasting solutions, act quickly to resolve problems, and partner with management as needed.
• Multitask, prioritize, and manage competing demands on time.
• Commit to delivery dates and times, seek feedback, and ask for referrals.
• Strive to achieve performance indicators and competency goals.
• Present, celebrate, and educate patients at the time of dispense.
• Maintain a clean, attractive, and organized practice; take initiative and protect company assets.
• Inform management of safety opportunities and demonstrate safe work practices.
• Follow policies covering discounting, promotions, inventory management, attendance, timekeeping, and dress code.
• Work weekends and evenings as business needs require, depending on location.
• Perform other duties assigned by the Practice Manager or required by business needs.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED