Optician

AEG Vision•North Huntingdon Township, PA

24d

About The Position

At AEG, the Optician provides expert eyewear solutions and exceptional patient care. The role assists patients in selecting eyewear and accessories suited to their prescription, lifestyle, and personal style. It combines technical expertise in frame fitting, measurements, prescription interpretation, lens dispensing, and eyewear adjustments with outstanding customer service to support patient satisfaction, trust, and repeat business. The Optician works with patients, technicians, doctors, and managers to recommend and dispense eyewear, process orders, explain insurance and product options, and maintain the optical practice’s displays and work areas. The position performs other duties as needed and assigned by the manager.

Requirements

High school diploma or GED.
Strong organizational skills and attention to detail.
Strong verbal and written communication skills.
Excellent customer service skills and a pleasant demeanor.
Manual dexterity and hand-eye coordination.
PC skills, including Microsoft Office, Windows, and word processing.

Nice To Haves

ABO/NCLE certification preferred but not required.
At least one year of experience working as an Optician strongly preferred.
Experience with HIPAA requirements preferred.
Sales experience preferred.

Responsibilities

Deliver an excellent patient experience and explain customized product and service recommendations.
Receive patient handoffs from technicians or doctors, build rapport, ask about lifestyle and visual needs, and recommend appropriate frames, lenses, treatments, and specialty products.
Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
Take and return patient calls, provide order updates, resolve order issues, and escalate issues to management.
Help patients select frames, lens types, and lens treatments, including tints and coatings, based on their needs and facial measurements.
Educate patients on eyeglass and contact lens care and maintenance, warranty coverage, protection plans, and replacement options.
Understand medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
Interpret prescriptions written by optometrists and ophthalmologists; enter prescription information in the Electronic Health Record (EHR) and ALE system and ensure required documentation is scanned and attached to the patient chart.
Follow up on pending orders, verify orders are within time guidelines, inform patients of delays, and notify patients when eyewear is ready.
Dispense glasses by inspecting the product, checking and adjusting fit as needed, and asking patients for feedback.
Adjust and repair eyewear using appropriate tools to support visual acuity, proper fit, and patient comfort.
Communicate with technicians and managers to share patient information and request order-status updates.
Inspect finished products for flaws and clean and polish lenses.
Clean and organize frame boards, displays, mirrors, the workbench, and office area to maintain cleanliness and visual appeal.
Analyze product issues and answer patient questions accurately about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
Perform other duties as needed and assigned by the manager.