Optician - WestBend

Warby Parker•Fort Worth, TX

About The Position

Warby Parker is seeking skilled and enthusiastic Opticians to join its in-house optical team. In this role, you will become an expert in the brand and its eyewear, help customers with their eyewear needs, and deliver exceptional service that leaves them confident about their glasses. You will work collaboratively with teammates and have access to career-advancing resources and benefits.

Requirements

Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in states without licensing requirements.
Be passionate about the eyewear and retail industries.
Communicate clearly, effectively, and professionally, including explaining technical terms in an understandable way.
Be dedicated to going above and beyond to make customers and teammates happy.
Be an energetic, positive team player who can adapt to a fast-paced, changing work environment.
Be detail-oriented and able to manage a wide range of responsibilities.
Be open-minded, eager to learn, and willing to challenge existing knowledge.
Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to help meet their eyewear needs.
Take and record measurements, adjust and fit eyewear, and perform these tasks accurately.
Check that finished eyewear meets Warby Parker's optical standards and customers' requirements and requests.
Explain prescription terminology and product offerings to customers.
Work with the team to ensure customers receive exceptional service.
Help customers select frames and lenses based on prescription needs, fit, personal style, and lifestyle.
Collaborate with the team to develop sales and customer-service best practices that can be implemented throughout the organization.
Represent the brand and educate others about its values and mission.

Benefits

Health, vision, and dental insurance for full-time employees.
Life and AD&D insurance for full-time employees.
Paid sick leave for full-time and part-time employees.
Paid holidays for full-time employees.
Vacation days for full-time employees.
Retirement savings plan (401(k)) for full-time employees.
Parental leave, including for non-birthing parents, for full-time employees.
Short-term disability for full-time employees.
Employee Stock Purchase Plan for full-time and part-time employees.
Employee Assistance Program (EAP) for full-time and part-time employees.
Bereavement support for full-time employees.
Optical education reimbursement for full-time employees.
Free eyewear for full-time and part-time employees.
Variable compensation for eligible employees.
Overtime pay for non-exempt employees required to work more than 40 hours in a workweek.