Optician

AEG Vision • St Louis, MO

10d

About The Position

At AEG, the Optician provides expert eyewear solutions and exceptional patient care. The role helps patients select eyewear and accessories suited to their prescriptions, lifestyles, and personal styles, while ensuring proper frame fit, accurate measurements, and correct lens dispensing. Opticians combine technical expertise with customer service to support patient satisfaction and loyalty.

The Optician consults with patients about their visual needs, recommends appropriate products and services, interprets prescriptions, handles order follow-up, and dispenses and adjusts eyewear. The role also includes explaining insurance and product information, maintaining accurate patient records, communicating with colleagues, and keeping the practice and displays clean and organized.

Requirements

• High school diploma or GED.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.
• Ability to utilize office equipment.
• Ability to lift up to 10 lbs.

Nice To Haves

• ABO/NCLE certification is preferred but not required.
• At least one year of experience working as an Optician is strongly preferred.
• Experience with HIPAA requirements is preferred.
• PC skills, including Microsoft Office, Windows, and word processing.
• Sales experience is preferred.

Responsibilities

• Deliver an extraordinary experience to each patient and explain customized product and service recommendations.
• Receive patient handoffs from technicians or doctors, build rapport, ask about lifestyle needs, and recommend suitable frames, lenses, lens treatments, and specialty products.
• Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Handle patient calls, provide order-status updates, resolve order issues, and escalate issues to management.
• Assist patients with selecting frames, lens types, and lens treatments, including tints and coatings, based on their needs and facial measurements.
• Educate patients on eyeglass and contact lens care, maintenance, warranty coverage, protection plans, and replacement options.
• Maintain understanding of medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists.
• Enter prescription information into the Electronic Health Record (EHR) and ALE system and ensure required documentation is scanned and attached to patient charts.
• Follow up on pending orders, verify orders meet time guidelines, notify patients of delays, and contact patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking fit, making adjustments as needed, and asking patients for feedback.
• Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort using appropriate tools.
• Communicate regularly with technicians and managers about patient information and order status.
• Inspect finished products for flaws and clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, work benches, and office areas to maintain cleanliness and visual appeal.
• Understand product issues and analyze problems.
• Answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions accurately and thoroughly.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability benefits
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED