Optician

AEG Vision • Lake City, FL

12d

About The Position

At AEG, the Optician provides expert eyewear solutions and exceptional patient care. The role assists patients in choosing eyewear and accessories suited to their prescriptions, lifestyles, and personal styles. It combines technical expertise in frame fitting, measurements, prescription interpretation, and lens dispensing with outstanding customer service to support patient satisfaction and trust.

The Optician works with patients, technicians, doctors, and managers throughout the eyewear selection and order process. The role explains recommendations, product and insurance information, follows orders through completion, dispenses and adjusts eyewear, and maintains the appearance and organization of the practice.

Requirements

• High school diploma or GED.
• PC skills, including Microsoft Office, Windows, and word processing.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.

Nice To Haves

• ABO/NCLE certification preferred but not required.
• At least one year of experience working as an Optician strongly preferred.
• Experience with HIPAA requirements preferred.
• Sales experience preferred.

Responsibilities

• Deliver an excellent patient experience and explain customized product and service recommendations.
• Receive patient handoffs from technicians or doctors, build rapport, assess lifestyle and visual needs, and recommend appropriate frames, lenses, treatments, and specialty products.
• Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Handle patient calls, provide order updates, resolve order issues, and escalate issues to management.
• Help patients choose frames, lens types, and lens treatments, including tints and coatings, based on their needs and facial measurements.
• Educate patients on eyeglass and contact lens care, maintenance, warranty coverage, protection plans, and replacement options.
• Maintain knowledge of medical and vision insurance eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists; enter prescription information into the EHR and ALE system and ensure required documentation is scanned and attached to patient charts.
• Follow up on pending orders, verify orders meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking fit, making adjustments as needed, and asking patients for feedback.
• Adjust and repair eyewear to support visual acuity, fit, and comfort using appropriate tools.
• Communicate with technicians and managers about patient information and order status.
• Inspect final products for flaws and clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, workbench, and office areas.
• Analyze product issues and answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability coverage
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED