Optician

AEG Vision • Dallas, TX

10d

About The Position

At AEG, the Optician provides expert eyewear solutions and exceptional patient care. The role helps patients select eyewear and accessories suited to their prescriptions, lifestyles, and personal preferences, while ensuring proper frame fit, accurate measurements, and correct lens dispensing. Opticians combine technical expertise with customer service to support patient satisfaction and loyalty.

The Optician receives patient handoffs from technicians or doctors, establishes rapport, identifies visual needs, and recommends appropriate frames, lenses, lens treatments, and specialty products. The role also supports order management, insurance questions, prescription entry and documentation, eyewear dispensing and adjustments, and maintenance of an organized and appealing practice environment. The position performs other duties as needed and assigned by the manager.

Requirements

• High school diploma or GED.
• Strongly preferred: at least one year of experience working as an Optician.
• PC skills, including Microsoft Office, Windows, and word processing.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.

Nice To Haves

• ABO/NCLE certification preferred but not required.
• Experience with HIPAA requirements preferred.
• Sales experience preferred.

Responsibilities

• Provide an extraordinary experience to each patient and explain customized product and service recommendations.
• Receive patient handoffs from technicians or doctors, ask lifestyle questions, identify visual needs, and recommend suitable frames, lenses, lens treatments, and specialty products.
• Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Take and return patient calls, provide order-status updates, resolve order issues, and escalate issues to management.
• Help patients select frames, lens types, and lens treatments, including tints and coatings, based on their needs and facial measurements.
• Educate patients on eyeglass and contact lens care and maintenance, warranty coverage, protection plans, and replacement options.
• Maintain an understanding of medical and vision insurance eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists.
• Enter prescription information into the Electronic Health Record (EHR) and ALE system, and ensure required documentation is scanned and attached to the patient's chart.
• Follow up on pending orders, verify orders meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking fit, making adjustments as needed, and asking for patient feedback.
• Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
• Communicate regularly with technicians and managers about patient information and order status.
• Inspect finished eyewear for flaws and clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, work bench, and office area to maintain cleanliness and visual appeal.
• Understand product issues and analyze problems.
• Answer patient questions accurately about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability benefits
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED