Optician

University of Utah Health • South Jordan, UT

5d

About The Position

The Optician assists and educates patients in selecting eyeglass frames, contact lenses, and lens enhancements based on their needs. The role processes orders, dispenses, repairs, and adjusts eyewear and contact lenses, and provides office support, including helping customers with appointments.

The position is part of University of Utah Health, a patient-focused organization committed to compassionate, collaborative, innovative, responsible, and high-quality care. The University of Utah is a Level 1 Trauma Center with five hospitals and eleven clinics, and is nationally recognized for academic research, quality standards, and patient experience.

Requirements

• At least six months of experience in an eye-care-related position, or equivalent experience.
• Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system; must be obtained within 30 days of hire.
• Additional licenses as determined by the hiring department.
• Ability to perform the essential job functions.
• Ability to sell and service eyeglasses and contact lenses and a demonstrated commitment to excellent customer service.
• Demonstrated human-relations and effective communication skills.
• Ability to problem-solve situations involving patient comfort and satisfaction and respond professionally to customer inquiries.
• Ability to provide care appropriate to the population served.
• Knowledge of life-span growth and development principles.
• Ability to assess data regarding a patient's status and provide care according to department policies and procedures.

Nice To Haves

• Finish lab skills, including lens layout, edging, and tinting.
• Experience with frame assembly, adjustment, and repair.
• Lensometry experience.
• National Contact Lens Examiners (NCLE) certification.
• American Board of Opticianry (ABO) certification.

Responsibilities

• Assist and educate patients in selecting frames, contact lenses, and lens enhancements based on their specific needs.
• Process eyeglass and contact lens orders, including pricing, measuring, collecting payment, coding, and documenting patient charts.
• Teach new contact lens wearers how to insert, remove, clean, and care for their lenses.
• Repair and adjust eyeglasses while ensuring patient satisfaction.
• Manage inventory of contact lenses, eyeglass frames, accessories, tools, and office supplies.
• Answer incoming calls, schedule appointments, and check in patients.
• Maintain clean, organized, and stocked eyeglass displays.
• Perform frame assembly and repair, frame adjustments, and lensometry.
• Attend continuing education courses to stay informed about new technology and advances in the optical industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed