Optician

EssilorLuxottica Group • St Louis, MO

10d

About The Position

The Optician creates exceptional value for customers by ensuring they are delighted through the sales and service process. The role serves as a customer-service leader and center of excellence, supports problem solving and troubleshooting, uses technology to support patient and customer experiences, and develops the optical skills of others. The Optician educates customers about guarantees and services, including eyewear care, complimentary adjustments, and follow-up services. The role takes and records measurements, adjusts and fits eyewear, and ensures finished eyewear meets optical standards and customer requirements.

The Optician also operates the point-of-sale terminal, accurately enters customer and prescription information, and collects payments in accordance with company security procedures when required. Other duties include directing customers to eyewear pickup, maintaining store appearance and visual displays, and supporting a safe working environment, including wearing personal protective equipment in the lab.

Requirements

• State licensure, if applicable, and/or ABO Certification in non-licensed states.
• High school diploma or equivalent.
• Knowledge of current optical theory and merchandise.
• Knowledge of the current store merchandise assortment and inventory management systems.
• Strong communication and listening skills.
• Awareness of current fashion trends.
• Sales skills and ability to use and carry an iPad or tablet.
• Comfort using technology to engage patients, customers, and associates.

Nice To Haves

• Actively studying for certification.
• Optical dispensing experience.
• Previous customer service and retail experience.

Responsibilities

• Provide unsurpassed customer service and support the sales and service process.
• Help troubleshoot and solve customer problems, identifying underlying causes and seeking long-term solutions.
• Use technology to support experiences for patients, customers, and associates.
• Act as a customer-service leader and a technical resource for associates; help develop others’ optical skills.
• Educate customers about guarantees and services, including eyewear care, complimentary adjustments, and follow-up services.
• Take and record measurements and adjust or fit eyewear carefully and accurately.
• Ensure finished eyewear meets optical standards and customer requirements or requests.
• Work toward personal and store results aligned with brand priorities.
• Operate the point-of-sale terminal and accurately enter customer and prescription information.
• When required, process payments accurately and follow company security procedures for transactions.
• Show customers where to pick up their glasses when they return to the store.
• Maintain the store’s appearance and ensure visual displays follow company planograms.
• Maintain a safe working environment, report potential safety concerns to management, and follow safe work practices, including wearing personal protective equipment in the lab.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
• May be offered a competitive bonus and/or commission plan.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED