Optician

AEG Vision • Palatine, IL

10d

About The Position

At AEG, the Optician provides expert eyewear solutions and exceptional patient care. The role helps patients select eyewear and accessories suited to their prescriptions, lifestyles, and personal styles, combining technical expertise with customer service to ensure proper frame fit, accurate measurements, and correct lens dispensing. The Optician supports patient satisfaction and trust by explaining recommendations, following orders through completion, and dispensing and adjusting eyewear.

The position also involves prescription interpretation and documentation, insurance and product guidance, patient communications, order follow-up, and keeping the practice's eyewear displays and work areas clean and organized. The role may perform other duties as assigned by the manager.

Requirements

• High school diploma or GED.
• PC skills, including Microsoft Office, Windows, and word processing.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.

Nice To Haves

• ABO/NCLE certification is preferred but not required.
• At least one year of experience working as an Optician is strongly preferred.
• Experience with HIPAA requirements is preferred.
• Sales experience is preferred.

Responsibilities

• Deliver an extraordinary experience to each patient and explain customized product and service recommendations.
• Receive patient handoffs from technicians or doctors, build rapport, ask about lifestyle and visual needs, and recommend appropriate frames, lenses, lens treatments, and specialty products.
• Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Take and return patient calls, provide order-status updates, resolve order issues, and escalate issues to management.
• Help patients choose frames, lens types, and treatments, including tints and coatings, based on their needs and facial measurements.
• Educate patients about eyeglass and contact lens care and maintenance, warranty coverage, protection plans, and replacement options.
• Maintain a thorough understanding of medical and vision insurance eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists.
• Enter prescription information into the Electronic Health Record (EHR) and ALE system, ensuring required documentation is scanned and attached to the patient's chart.
• Follow up on pending orders, confirm orders meet time guidelines, inform patients about delays, and notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking and adjusting fit as needed, and asking patients for feedback.
• Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
• Communicate with technicians and managers about patient information and order status.
• Inspect finished products for flaws and clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, the workbench, and office area to maintain practice cleanliness and visual appeal.
• Understand product issues and analyze problems.
• Answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability benefits
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays
• Leadership development and internal growth opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED