Optician

Mann Eye Center•Houston, TX

11d

About The Position

The Optician provides efficient optical and customer service to patients and maintains broad knowledge of current eyewear and contact lenses. The role helps patients select products suited to their lifestyle and explains available lens and contact lens options, limitations, and recommendations. The Optician processes orders, payments, insurance claims, and reimbursements; monitors work in progress; verifies completed jobs; and notifies patients when orders are ready. The position also dispenses, adjusts, and performs minor repairs on eyewear, troubleshoots patient issues, and maintains the optical work area and displays. The Optician follows company policies and applicable OSHA, ANSI, and HIPAA guidelines, works cooperatively with staff, and performs other assigned duties.

Requirements

High school diploma or equivalent.
Two years of optician experience.
Excellent interpersonal communication and customer service skills.
Ability to interact with patients, doctors, co-workers, and management in a team-oriented environment.
Excellent sales skills.
Knowledge of optical software and Windows-based operating systems.

Nice To Haves

ABO certification is preferred.

Responsibilities

Greet patients and provide excellent customer service.
Promote the sale of quality eyewear and explain eyewear and contact lens limitations and recommendations.
Educate patients about lenses and available options, and help ensure eyewear meets their lifestyle needs.
Enter orders according to standard operating procedures in Optical Management.
Process and collect payments according to policy.
Check the status of work in progress twice weekly to support timely delivery.
Use a manual lensometer.
Verify and receive jobs upon arrival, ensuring prescriptions and measurements are accurate.
Review the A/R Insurance Balance report bi-weekly for proper reimbursement.
Notify patients when eyewear or contact lens orders are ready for pickup.
Dispense glasses and perform adjustments or minor eyewear repairs.
Troubleshoot patient issues with eyewear.
Understand current refund, remake, and frame replacement policies and stay up to date on promotions.
Verify vision plans, explain benefits to patients, and file vision plan claims as required.
Order lenses and contact lenses through vendor portals.
Verify patient records and contact information during each interaction.
Maintain the appearance, organization, and cleanliness of the work area, optical displays, sales floor, and back work area.
Follow OSHA, ANSI standards, and HIPAA guidelines.
Maintain a positive work environment with staff and perform other duties as assigned.