Optician

EssilorLuxottica Group•Bethesda, MD

18d•$22 - $34

About The Position

The Optician attracts and retains customers by delivering an exceptional customer experience, fostering customer retention, and promoting outstanding associate and doctor satisfaction. The role supports profitable store sales through retail selling, prescription fulfillment, lens and frame fitting, merchandising, accurate transactions, managed vision care opportunities, and marketing execution.

Requirements

High school diploma or equivalent.
ABO Certification.
Experience and results in a retail or customer service establishment.
Ability to sell using sales skills and be accountable for sales results.
Ability to present and implement decisive, creative solutions to issues and opportunities to grow the business.
Ability to communicate enthusiastically and concisely to meet or exceed customer expectations and foster positive, results-oriented relationships with associates, doctors, and hosts.
Success in store merchandising and attention to detail.
Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up.

Nice To Haves

Bachelor’s degree or equivalent experience in retail operations.
3+ years of experience with a retail or customer service establishment.
Experience with personal computers.

Responsibilities

Drive profitable store sales by fostering a retail selling culture, practicing NECE, and using effective retail sales skills.
Develop professional business relationships with other associates and doctors.
Fill ophthalmic eyeglass prescriptions and fit and adapt lenses and frames.
Evaluate prescriptions in conjunction with customers’ visual requirements.
Ask lifestyle questions to determine customers’ vision needs.
Recommend specific lenses, lens coatings, and frames to suit customer needs.
Assist customers with frame selection and coordinate frames with optical measurements and prescriptions.
Conduct measurements of bridge, eyesize, temple length, vertex distance, pupillary distance, and optical centers using appropriate tools where authorized by state licensing requirements.
Troubleshoot vision issues and bring them to resolution for customer satisfaction.
Aid in training new associates on frame and lens selection.
Assist in ensuring the store is effectively merchandised and presented according to the planogram and company standards.
Ensure quality through accurate measurements, correct pricing and point-of-sale entry, and realistic delivery-time quotes.
Maximize managed vision care relationships and sales opportunities.
Assist with timely implementation of approved marketing programs, including signage and promotions.