Optician

AEG Vision•Osage Beach, MO

15d

About The Position

At AEG, the Optician provides expert eyewear solutions and exceptional patient care. The role helps patients choose eyewear and accessories suited to their prescriptions, lifestyles, and personal styles, while ensuring proper frame fit, accurate measurements, and correct lens dispensing. The Optician combines technical expertise with customer service to support quality care, patient satisfaction, trust, and repeat business. The Optician receives patient handoffs from technicians or doctors, identifies patients’ visual needs, and recommends suitable frames, lenses, lens treatments, and specialty products. The role includes interpreting prescriptions, entering prescription information and documentation into the Electronic Health Record (EHR) and ALE system, coordinating and following up on orders, dispensing and adjusting eyewear, and educating patients about care, coverage, and replacement options. The Optician also maintains product knowledge, supports patients with insurance and product questions, communicates with colleagues, and keeps the practice and displays clean and organized.

Requirements

High school diploma or GED.
Strong organizational skills and attention to detail.
Strong verbal and written communication skills.
Excellent customer service skills and a pleasant demeanor.
Manual dexterity and hand-eye coordination.
Ability to utilize office equipment.
Minimum of one year of experience working as an Optician is strongly preferred.
Experience with HIPAA requirements is preferred.
PC skills, including Microsoft Office, Windows, and word processing.
Sales experience is preferred.
ABO/NCLE certification is preferred but not required.

Nice To Haves

ABO/NCLE certification.
At least one year of experience working as an Optician.
Experience with HIPAA requirements.
Sales experience.

Responsibilities

Deliver an exceptional experience to each patient and explain customized product and service recommendations.
Receive patient handoffs from technicians or doctors, build rapport, ask about lifestyle and visual needs, and recommend appropriate frames, lenses, lens treatments, and specialty products.
Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
Take and return patient calls, provide order status updates, resolve order issues, and escalate issues to management.
Help patients select frames, lens types, and lens treatments, including tints and coatings, based on their needs and facial measurements.
Educate patients on eyeglass and contact lens care and maintenance, warranty coverage, protection plans, and replacement options.
Understand medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
Interpret prescriptions written by optometrists and ophthalmologists.
Enter prescription information into the EHR and ALE system and ensure required documentation is scanned and attached to patient charts.
Follow up on pending orders, verify orders meet time guidelines, inform patients of delays, and notify them when eyewear is ready.
Dispense glasses by inspecting the product, checking fit, making adjustments as needed, and asking patients for feedback.
Adjust eyewear for visual acuity, fit, and comfort, and use tools to perform eyewear adjustments and repairs.
Use tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, and frame warmers.
Communicate regularly with technicians and managers to share patient information and request order status updates.
Inspect finished eyewear for flaws and clean and polish lenses.
Clean and organize frame boards, displays, mirrors, workbench, and office area to maintain cleanliness and visual appeal.
Analyze product issues and accurately answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
Perform other duties as needed and assigned by the manager.