(USA) Optician, Licensed – Sam’s Club. Full-Time. Bowling Green, KY. $28.00+ USD Hourly

Walmart•Bowling Green, KY

16h•$28 - $36•Onsite

About The Position

The Licensed Optician at Sam’s Club provides member service and promotes health and wellness services while supporting sales and operations in the Optical area. The role includes educating members on eyewear use and care, assisting with contact lens insertion and removal, measuring and adjusting frames and lenses, completing eyewear and contact lens orders, verifying prescriptions, and performing final inspections and repairs. The optician also troubleshoots non-adapt issues and equipment problems, coordinates with optical laboratories and optometrists, and maintains optical equipment and inventory. Where applicable and under an optometrist’s guidance, the role schedules appointments, performs pre-testing, records results, and supports optometric services. Responsibilities also include processing payments and insurance claims, maintaining HIPAA-compliant records, and supervising, training, and sponsoring associates as permitted by state regulations. The optician maintains required licensure, certifications, and continuing education, and contributes to team effectiveness, process improvements, and compliance with company policies and standards.

Requirements

As required by state regulations, register and maintain Optician in Charge status.
Meet continuing education requirements for state licensure or certifications.
Maintain active state licensure and/or registration.
Maintain active ABO and/or NCLE certifications through the American Board of Opticianry and National Contact Lens Examiners.
Be eligible and willing to sponsor Apprentice Optical Technicians as required by state regulations.
High school diploma, GED, or equivalent, unless state-specific regulations require advanced education.
As required by state regulations, maintain an NPI number and licensure.

Nice To Haves

Associate’s degree in opticianry, healthcare, or a related field and 3 years of experience in optical service, or 4 years of experience in healthcare, optical services, or retail operations.
Experience with insurance processing and electronic health records.

Responsibilities

Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, resolve concerns, and promote company products and services.
Promote and educate members about health and wellness services.
Maintain merchandise presentation and the Optical sales floor, including stocking, organizing, pricing, signing, cleaning displays, handling claims and returns, and identifying damaged or high-shrink items.
Receive and stock Optical merchandise, maintain inventory and documentation, and use equipment according to company procedures.
Where applicable, receive and audit hearing aid inventory and process related sales and refunds.
Operate registers and related hardware and process purchases, payments, returns, refunds, and exchanges.
Educate members on eyewear use and care and provide contact lens insertion, removal, and hygiene guidance.
Sell Optical products and services; measure, adjust, and repair frames and lenses; complete eyewear and contact lens orders; and verify prescription information.
Measure pupillary distance and position of wear for different lens types using manual and digital systems.
Perform final eyewear inspections, including compound prism verification, and troubleshoot non-adapt issues.
Communicate with laboratories and optometrists about job status, product updates, and reordering expired lenses.
Process optical eyewear and contact lens orders, monitor trial lens inventory, and ensure optical equipment is clean and calibrated.
Troubleshoot equipment failures and coordinate repairs.
Where applicable and under an optometrist’s guidance, schedule patient appointments, perform pre-testing, and record results.
Collect payments for doctor or telehealth services and schedule and confirm member appointments in accordance with policies and applicable laws.
Maintain and file records in compliance with HIPAA and company procedures.
Where applicable, request, review, and process insurance claims, payments, and chargebacks for doctor services and eye care materials.
Supervise, train, and provide state-registered sponsorship to associates as required, including serving as a preceptor for associates in company-funded education programs.
Complete assigned virtual and hands-on training, including training needed to obtain or maintain required certifications and licenses.
Maintain NPI registration where applicable, advanced knowledge of eye anatomy and diagnostic testing, continuing education, and active state licensure without lapse.
Lead and participate in teams by sharing resources and information, coordinating work, supporting quality and timelines, and helping others adapt to change.
Develop and implement processes and practices in collaboration with managers, coworkers, customers, and business partners; monitor results and address improvement opportunities.
Promote and support compliance with company policies, procedures, ethics, and integrity standards.
Model the company’s values by respecting individuals, acting with integrity, serving members, and striving for excellence.

Benefits

Medical, vision, and dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off and/or paid protected time off, which may be used for vacation, sick leave, holidays, or other purposes
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Company-paid education through Live Better U, including programs ranging from high school completion to bachelor’s degrees and short-form certificates
Performance-based bonus awards