About The Position

The Licensed Optician at Sam’s Club provides member service and support for optical products and services. The role assists members with eyewear and contact lens purchases, provides education on eyewear use and care, measures and adjusts frames and lenses, verifies prescription details, processes orders, and performs final eyewear inspections. It also supports contact lens insertion, removal, and hygiene guidance; troubleshoots eyewear non-adaptation and equipment issues; and communicates with laboratories and optometrists about orders and job status. The position maintains the Optical area, including merchandise presentation, inventory, equipment calibration and cleanliness, required records, and compliance with company procedures. Where applicable, it supports optometric services by scheduling appointments, conducting pre-testing under an Optometrist’s guidance, collecting payments, and processing insurance claims. It maintains HIPAA-compliant records and current licensure and certifications, completes required training and continuing education, and may supervise, train, and sponsor associates as permitted by state regulations. The role also contributes to team coordination, associate development, process improvement, and compliance with company policies and standards. It is a part-time position based at the Nicholasville, Kentucky Sam’s Club. The hourly pay range is $28.00–$36.00, with possible premiums in specified circumstances.

Requirements

  • As required by state regulations, register and maintain Optician in Charge status.
  • Meet continuing education requirements for state licensure or certifications.
  • Maintain active state licensure and/or registration.
  • Maintain active ABO and/or NCLE certifications through the American Board of Opticianry and National Contact Lens Examiners.
  • Be eligible and willing to sponsor Apprentice Optical Technicians as required by state regulations.
  • Maintain an NPI number and licensure as required by state regulations.
  • High school diploma, GED, or equivalent, unless state-specific regulations require advanced education.

Nice To Haves

  • Associate’s degree in opticianry, healthcare, or a related field and 3 years of experience in optical service; or 4 years of experience in healthcare, optical services, or retail operations.
  • Experience with insurance processing and electronic health records.

Responsibilities

  • Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, resolve concerns, and promote company products and services.
  • Promote and educate members about health and wellness services.
  • Stock, organize, clean, sign, and price merchandise; maintain Optical-area presentation and handle claims, returns, damages, and shrink according to company procedures.
  • Receive and stock Optical merchandise, maintain the area, use equipment appropriately, and complete required paperwork, logs, and documentation.
  • Where applicable, receive and maintain hearing aid inventory and process related sales and refunds through point-of-sale systems.
  • Operate registers and related hardware and process purchases, payments, returns, refunds, and exchanges according to applicable procedures.
  • Educate members on eyewear use and care and provide contact lens insertion, removal, and hygiene guidance.
  • Assist members with optical purchasing decisions; measure, adjust, and repair frames and lenses; complete eyewear and contact lens orders; and identify and verify prescription information.
  • Measure pupillary distance and position of wear for different lens types using manual and digital systems.
  • Perform frame adjustments and repairs and inspect eyewear before dispensing, including compound prism verification.
  • Troubleshoot non-adaptation issues and communicate with laboratories and optometrists about job status, product updates, and expired lens reorders.
  • Process eyewear and contact lens orders, monitor trial lens inventory, and maintain optical equipment calibration and cleanliness.
  • Troubleshoot optical equipment failures and coordinate repairs.
  • Where applicable and under an Optometrist’s guidance, schedule patient appointments, perform pre-testing, and record results.
  • Collect payments for doctor or telehealth services and schedule and confirm member visits in accordance with company policies and applicable laws.
  • Maintain and file records in compliance with HIPAA and company procedures.
  • Where applicable, request, review, and process insurance claims, payments, and chargebacks for doctor services and eye-care materials.
  • Supervise, train, and provide state-registered sponsorship for unlicensed associates and, where applicable, licensed associates enrolled in company-funded educational programs.
  • Complete virtual and hands-on training required for certification and licensure; maintain applicable NPI registration, licensure, and certifications; and meet continuing education and state board requirements.
  • Participate in continuing education and internal development opportunities to enhance technical and service capabilities.
  • Lead and participate in teams by sharing resources and information, coordinating work, supporting quality and timelines, and helping others adapt to change.
  • Develop and implement processes and practices by collaborating with stakeholders, applying information from multiple sources, monitoring results, and addressing improvement opportunities.
  • Demonstrate and support company policies, procedures, ethics, and compliance standards; assist management with addressing ethical and compliance issues.
  • Model the company’s values by fostering inclusion, building relationships, mentoring and supporting others, serving members, learning, and pursuing continuous improvement.

Benefits

  • Medical, vision, and dental coverage.
  • 401(k).
  • Stock purchase program.
  • Company-paid life insurance.
  • Paid time off, including PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
  • Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
  • Short-term and long-term disability.
  • Company discounts.
  • Military Leave Pay.
  • Adoption and surrogacy expense reimbursement.
  • Company-paid Live Better U education program for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.
  • Performance-based bonus awards.
  • Potential hourly premiums of $0.35 to $3.00 in specified circumstances.
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