Optician I - 028

Keplr Vision•Valdosta, GA

About The Position

The Optician I is responsible for ensuring that patients receive high-quality care. The role involves reviewing physician prescriptions and orders, helping patients select corrective lenses and frames that suit their medical needs and lifestyle preferences, and supporting their satisfaction through eyewear adjustments, repairs, and optical orders. The position also includes meeting sales goals, managing frame and contact lens inventory, and communicating with physicians about prescriptions and other eye-related concerns. Duties and responsibilities may change at any time with or without notice.

Requirements

  • Excellent customer service skills.
  • Strong personal presentation.
  • Good organizational and multitasking abilities.
  • Openness to feedback and continual improvement.
  • Flexibility and adaptability.
  • Professional phone and office etiquette.
  • 0–3 years of experience is identified as ideal.

Nice To Haves

  • Optical experience is preferred but not required; training will be provided to the right candidate.

Responsibilities

  • Review physicians’ prescriptions and orders based on medical charts.
  • Educate patients about corrective lens options and help them choose options that meet their medical needs and lifestyle preferences.
  • Provide honest and compassionate feedback about patients’ aesthetic frame choices.
  • Achieve sales goals and quotas while attending to patients’ specific needs and desires.
  • Manage frame and contact lens inventory to support customer satisfaction and product variety.
  • Communicate with physicians about questions or concerns regarding prescriptions and other eye-related issues.
  • Adjust and repair eyewear.
  • Place optical orders with a general understanding of insurance benefits.
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