Optical Technician / Optician

Eye Care Partners Career Opportunities•Fayetteville, NC

11h

About The Position

An Optical Technician delivers a high-quality Total Patient Experience by building patient relationships, providing medical support, and maximizing retail sales. The role helps patients select and receive eyeglasses and contact lenses based on prescriptions from optometrists and ophthalmologists. The technician connects patients’ needs with appropriate optical goods and services, including frames, lenses, coatings, fitting, dispensing, repairs, and adjustments. The position requires customer or patient interaction experience, proficiency with optical measurement and lensometer equipment, and the ability to use Microsoft Office applications. A high school diploma or GED is required. ABO and NCLE certifications are preferred but not required. The role involves frequent walking, sitting, and standing; regular bending, stooping, and reaching; and handling items weighing up to 25 pounds. Strong fine motor skills and full use of the hands are essential, as are visual and auditory acuity. Occasional driving or climbing may be necessary.

Requirements

At least one year of experience in a role involving customer or patient interaction, or an equivalent combination of education and experience.
High school diploma or GED.
Favorable background check result as required by the state.
Proof of identity and authorization to work in the United States.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to lift, carry, push, and pull items up to 25 pounds.
Strong fine motor skills and full use of hands.
Visual and auditory acuity, including color, depth, and peripheral vision, and the ability to adjust focus.

Nice To Haves

Previous medical office experience preferred.
Previous ophthalmic experience strongly preferred.
ABO certification preferred but not required.
NCLE certification preferred but not required.

Responsibilities

Build relationships with patients while delivering medical support and the Total Patient Experience.
Determine patients’ wants and needs and recommend and sell products and services to meet or exceed their expectations.
Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
Operate auto-lensometers and manual lensometers.
Educate patients and recommend lenses, lens coatings, and frames suited to their needs.
Accurately collect optical measurements, including bridge, eye size, temple length, segment heights, vertex distance, pupillary distance, and pantoscopic tilt.
Dispense patient orders and repair and adjust frames.
Dispense glasses and contact lens orders using current processes.