Optical Technician / Optician

Alabama Eye Care•Hoover, AL

20d

About The Position

An Optical Technician / Optician delivers a world-class Total Patient Experience while maximizing retail sales and supporting patients’ medical needs. The role involves dispensing and fitting glasses and contact lenses based on prescriptions from Optometrists and Ophthalmologists, and connecting patients’ needs with available goods and services. The position also includes helping patients choose eyewear, taking measurements, dispensing orders, and repairing or adjusting frames.

Requirements

At least 1 year in a role interacting with customers or patients, or an equivalent combination of education and experience.
High school diploma or GED.
Favorable background check result as required by the state.
Proof of identity and authorization to work in the United States.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to perform the stated physical activities, including lifting, carrying, pushing, and pulling items up to 25 pounds; strong fine motor skills and full use of hands; and visual and auditory acuity.

Nice To Haves

Previous medical office experience.
Previous ophthalmic experience.
ABO certification.
NCLE certification.

Responsibilities

Build relationships with patients while delivering medical support and the Total Patient Experience.
Determine patients’ wants and needs and recommend products and services to exceed their expectations.
Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
Operate auto-lensometers and manual lensometers.
Educate patients and recommend lenses, lens coatings, and frames suited to their needs.
Collect optical measurements, including bridge, eye size, temple length, segment height, vertex distance, pupillary distance, and pantoscopic tilt.
Dispense patient orders and repair or adjust frames.
Dispense glasses and contact lens orders using the current process.