Optical Supervisor - Country Club Plaza
About The Position
Warby Parker is seeking an Optical Supervisor to join its in-house optical team at the Country Club Plaza. The supervisor provides customers with eyewear guidance and service, takes and records measurements, adjusts and fits eyewear, checks finished eyewear for accuracy and quality, and explains prescription terminology and product offerings. As a store keyholder and team leader, the Optical Supervisor helps open and close the store and maintain its internal operations. The role supports daily operational, service, and staff-zoning procedures; drives the store vision and sales through customer service; serves as a point of contact for customer and operational questions; and works with store management to lead and mentor the Optical team, including Optician Apprentice Program participants. The position also helps maintain store systems, inventory databases, and business operations, while fostering a positive and productive employee culture.
Requirements
- Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in states without licensing requirements.
- Have 2+ years of experience, including supervisor responsibilities.
- Be passionate about the eyewear and retail industries.
- Communicate clearly, effectively, and professionally, including explaining technical terms in accessible language.
- Be dedicated to providing exceptional service to customers and teammates.
- Be an energetic, positive team player who can adapt to a fast-paced, changing work environment.
- Be detail-oriented, remain calm under pressure, and manage a wide range of responsibilities.
- Be open-minded and committed to continued learning.
- Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).
Responsibilities
- Help customers meet their eyewear needs.
- Take and record measurements, adjust and fit eyewear accurately.
- Check finished eyewear against optical standards and customer requirements and requests.
- Explain prescription terminology and product offerings to customers.
- Help open and close the store as a keyholder.
- Ensure operational, service, and staff-zoning procedures are carried out to company standards.
- Support the store vision and sales by providing exceptional floor service and answering customer and operational questions.
- Work with store management to lead and mentor the Optical team, including Optician Apprentice Program participants.
- Help maintain store systems, inventory databases, and business operations.
- Foster and support a productive, positive employee culture.
Benefits
- Health, vision, and dental insurance for full-time employees.
- Life and AD&D insurance for full-time employees.
- Paid sick leave for full-time and part-time employees, subject to stated terms.
- Paid holidays for full-time employees.
- Vacation days for full-time employees.
- 401(k) retirement savings plan for full-time employees.
- Parental leave, including for non-birthing parents, for full-time employees.
- Short-term disability for full-time employees.
- Employee Stock Purchase Plan for full-time and part-time employees.
- Employee Assistance Program (EAP) for full-time and part-time employees.
- Bereavement support for full-time employees.
- Optical Education Reimbursement for full-time employees.
- Free eyewear for full-time and part-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
