Supervisor - Country Club Plaza

Skims•Kansas City, MO

2d•Onsite

About The Position

SKIMS is seeking a solutions-oriented Supervisor to drive daily results and lead the sales floor. The Supervisor models excellent customer experiences, supports daily operations, coaches Team Members, and helps create a high-performing, inclusive, and cohesive store environment. The role calls for strong leadership, passion for the brand, and the ability to create a positive shopping experience. This is a full-time role with open availability requirements. The Supervisor is expected to work evenings, weekends, holidays, and overtime as needed. The position requires staying physically active and accessible to customers throughout the scheduled shift, including regularly moving items weighing up to 40 pounds.

Requirements

Previous experience in a retail supervisory or management role, preferably in fashion or a related industry.
Passion for the SKIMS brand and its mission to serve the team and customers through innovation and inclusivity.
Ability to lead by example and motivate a team in a fast-paced environment.
Excellent communication and interpersonal skills.
Focus on team collaboration and customer connection.
Ability to use sales data and feedback to improve team performance and business results.
Strong attention to detail and ability to uphold visual and operational standards.
Ability to communicate expectations, give feedback, and respond confidently to challenges.
Ability to embody SKIMS values and service approach in every interaction.
Ability to stand, remain physically active, move throughout all areas of the store, and be accessible to customers for 100% of the scheduled shift.
Ability to bend, reach, stretch, lift, carry, and move items weighing up to 40 pounds regularly throughout the shift.
Open availability, including evenings, weekends, holidays, and overtime as needed.
Does not want to be an influencer.

Responsibilities

Deliver warm, intentional, personalized customer service and model customer-focused behaviors for the team.
When assigned as Sales Floor Captain, drive performance through zone management, coaching, and team motivation.
Execute daily operational priorities, including opening and closing procedures, accurate cash management, and store cleanliness.
Coach Team Members on selling behaviors, product knowledge, and styling support tailored to customer needs.
Provide feedback and support individual development and learning within the team.
Help facilitate training and onboarding for new Team Members.
Reinforce store standards, brand values, and policies.
Maintain product knowledge and support product launches, restocks, and floor updates.
Support store KPI achievement by tracking sales performance, setting team goals, and celebrating wins.
Partner with leaders to monitor inventory, visual standards, and product availability.
Communicate respectfully with the team and help build a positive, inclusive culture.
Resolve customer issues proactively with empathy, speed, and ownership.
Partner with Store and Assistant Leaders to execute daily action plans, zone assignments, and shift recaps.