Operations Lead (Full-Time) - Country Club Plaza

Alo Yoga•Kansas City, KS

1d•Onsite

About The Position

The Operations Lead is a member of the store leadership team responsible for driving and coaching profitability and efficiency. Working closely with the Operations and Visual Managers, this role initiates and delegates work and provides feedback to the team to support effective store operations. The job involves constant movement throughout the store, including the sales floor and back of house. When not assisting guests, the Operations Lead takes initiative to complete other tasks that help keep the store clean, safe, inviting, and efficient. The role leads inventory management and operational processes, supports visual standards and a safe, efficient stockroom, and partners with managers on reporting, budgets, expenses, inventory control, supplies, vendors, technology, and facilities. It also oversees Operations Associates, supports their recruitment and development, and provides ongoing performance feedback. The Operations Lead collaborates across store functions to execute company initiatives and opens and closes the store according to back-of-house standards.

Requirements

At least 2 years of prior work experience in a client-centric sales environment.
Proven leadership capabilities and excellent decision-making.
Values feedback, is receptive to receiving it, and is eager to provide it.
Self-motivated, with a desire to achieve results and excel individually and as part of a team.
Excellent interpersonal and written communication skills.
Aligns with and embodies ALO’s Guiding Principles.
Able to move constantly throughout all areas of the store.
Able to lift, push, carry, or otherwise move up to 50 pounds.
Able to lift, bend, kneel, climb, crawl, and/or twist, and safely climb up and down a ladder.
Able to stand and move for an entire shift.

Responsibilities

Lead and execute inventory management processes to maximize inventory accuracy and reduce shrink.
Investigate the root causes of inventory accuracy issues and partner with the General Manager to escalate process or system gaps.
Manage shipment, receiving and processing, reverse transfers, sales floor recovery, intraday replenishment, floor-set updates, and supply management.
Champion strong visual standards on the sales floor.
Support a safe work environment and efficient operations through strong stockroom standards and processes.
Partner with Operations and Visual Managers on reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities.
Use business metrics to support strategies that drive results.
Move dynamically on the retail floor to assess and fulfill the needs of the business, team, and guests.
Lead by example and inspire staff in daily operations and guest experience.
Directly oversee Operations Associates, including recruiting and developing talent.
Use company performance tools to evaluate Operations Associates and provide ongoing feedback in partnership with the store leader.
Collaborate with the Visual Lead on cross-functional training and with the Sales and Service Lead to ensure effective execution.
Execute company-level operations-focused directives, projects, and initiatives with the management team to achieve goals and KPIs.
Open and close the store according to back-of-house standards.
Be available for opening, closing, and weekend shifts.
Be able to work from the week of Black Friday through the first week of January.

Benefits

Generous ALO employee discount.
Free ALO Wellness Club membership with access to hundreds of streaming fitness and yoga classes.
Medical, dental, and vision plan options.
Free virtual access to mental health providers.
New parent support for employees and dependents.
401(k) with company matching.
Monthly store incentives.
Clothing allowance.
Free yoga classes at ALO Sanctuaries in select cities.
Commuter benefits.