Sales Supervisor, Part-Time - Country Club Plaza

Reformation • Kansas City, KS

1d • Onsite

About The Position

The Sales Supervisor is an elevated, commission-based sales role and a central figure in the Reformation store. The supervisor acts as a wardrobe consultant and trend authority, manages a personal book of business, drives sales performance, and builds long-term customer loyalty through expert service, styling, and clienteling. The role reports to the Store Manager and includes keyholder and shift-lead responsibilities, including opening and closing the store, maintaining sales-floor standards, supporting team members, and ensuring smooth store operations. The position also represents Reformation’s sustainability mission and provides customers with knowledgeable, personalized product guidance.

Requirements

• At least 2–3 years of experience in a high-volume, sales-driven, or commission-based luxury or premium retail environment.
• A record of consistently meeting or exceeding Sales Per Hour (SPH) and personal sales targets.
• Exceptional communication skills and emotional intelligence, including the ability to build rapport and work professionally with diverse personalities.
• Strong styling ability, including selecting and editing collections for clients based on body type, occasion, and personal style.
• A driven, self-motivated approach and willingness to treat the role as a career.

Responsibilities

• Meet and exceed individual sales goals, with a focus on Sales Per Hour (SPH) and other key performance indicators.
• Use product expertise to maximize customer interactions and deliver service that earns strong customer feedback scores.
• Provide styling consultations and recommend complete seasonal wardrobes and head-to-toe looks tailored to customers’ needs and lifestyles.
• Open and close the store, follow opening and closing checklists, and ensure store operations and visual standards are ready for business.
• Lead facility issues, loss-prevention incidents, and emergency procedures during assigned shifts.
• Maintain sales-floor energy and service standards, serve as a point of contact for customers and team members, and support smooth store operations.
• Conduct shift change briefings and handovers, communicate key information, and maintain adequate sales-floor coverage during breaks.
• Adjust staff and floor priorities in real time, resolve customer escalations and employee inquiries, and maintain a solutions-first approach.
• Uphold visual merchandising guidelines and ensure the sales floor is recovered during assigned shifts.
• Coach and support associates in the moment to align sales and service with Reformation’s service model.
• Build and manage a personal client database using Endear and other digital tools to encourage repeat business and appointments.
• Conduct personalized, product-focused outreach about new product drops and community activations, tailored to clients’ needs and milestones.
• Schedule and host one-on-one styling appointments that provide an elevated customer experience and encourage retention.
• Represent Reformation’s brand and sustainability mission, educating customers about its circular and climate-positive goals.
• Share product knowledge and explain sustainability details as customer benefits.
• Communicate product feedback to leadership to support improvements to merchandising and assortment.
• Mentor teammates by modeling sales and service practices and sharing techniques that strengthen the team’s service level.
• Maintain brand standards on the selling floor, including visual merchandising and steaming.
• Uphold inventory accuracy, loss-prevention standards, and a professional, productive work environment.

Benefits

• Employer-sponsored private medical insurance for eligible employees.
• Dental insurance for eligible employees.
• Vision insurance for eligible employees.
• Commuter benefits.
• Paid time off policies, including vacation, sick leave, and company holidays, for eligible employees.
• Retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned funds.
• Fertility care support through Carrot and up to $5,000 USD reimbursement for related fertility expenses after one year of employment.
• Annual donations to community efforts supported by employees.
• Clothing discount.
• Culture events, including Ref Values Week and Volunteer Time Off.
• Opportunities for growth.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed