Optical Supervisor - Country Club Plaza

Warby Parker • Kansas City, KS

1d

About The Position

Warby Parker is seeking an Optical Supervisor to join its in-house optical team. The role combines direct customer eyewear support with keyholder and store operations responsibilities. The Optical Supervisor helps customers select and understand eyewear, takes and records measurements, fits and adjusts eyewear, and verifies completed eyewear against optical standards and customer requirements. As a team leader, the role helps ensure daily store procedures are followed, supports sales and customer service, mentors optical team members, and contributes to a positive and productive workplace.

Requirements

• Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in states that do not require licensing.
• Have at least 2 years of experience, including supervisor responsibilities.
• Communicate clearly, effectively, and professionally, including explaining technical terms in understandable language.
• Be detail-oriented, remain composed under pressure, and manage a wide range of responsibilities.
• Adapt to a fast-paced, changing work environment.
• Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Nice To Haves

• Passion for the eyewear and retail industries.
• A positive, energetic, collaborative, and customer-focused approach.
• An open-minded attitude and interest in ongoing learning.

Responsibilities

• Work directly with customers to meet their eyewear needs.
• Take and record measurements, and adjust and fit eyewear accurately.
• Check that finished eyewear meets optical standards and customer requirements and requests.
• Explain prescription terminology and product offerings to customers.
• Open and close the store as a keyholder.
• Ensure operational, service, and staff-zoning procedures are carried out to Warby Parker standards.
• Support the store vision and sales by providing excellent floor service and serving as a primary contact for customer and operational questions.
• Work with store management to lead and mentor the Optical team, including Optician Apprentice Program participants.
• Help maintain store systems, inventory databases, and business operations.
• Foster and support a productive, positive employee culture.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days
• Retirement savings plan (401(k))
• Parental leave, including for non-birthing parents
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical Education Reimbursement
• Free eyewear

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed