Licensed Optical Manager - Sarasota, FL

Warby Parker • Sarasota, FL

3d • Onsite

About The Position

Warby Parker is seeking a skilled Optical Manager to join their in-house Optical team. This role involves creating excellent customer experiences through professional expertise and product knowledge. The manager will act as a coach and team player, leading Opticians, consulting customers, and fostering a positive work environment. The ideal candidate is a continuous learner, adaptable to challenges, and contributes to Warby Parker's growth.

Requirements

• A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states).
• 2+ years of experience in a management position.
• Strong leadership and mentoring skills, exhibiting model behavior.
• Ability to drive optical metrics and adhere to strict optical standards.
• Operate with a high sense of professionalism and open-mindedness.
• Clear and effective communication skills, able to explain technical terms to customers.
• Detail-oriented, organized, and capable of prioritizing tasks.
• Ability to work in a fast-paced, ever-changing environment.
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Nice To Haves

• Passionate about the eyewear and retail industries.
• Dedicated to going above-and-beyond for customers and teammates.
• Takes work seriously, but not oneself.

Responsibilities

• Work directly with customers to meet all of their eyewear needs.
• Take and record measurements, adjust and fit eyewear with accuracy.
• Ensure finished eyewear meets optical standards and customer requirements.
• Explain prescription terminology and product offerings to customers.
• Manage a team of Opticians through feedback, development conversations, and leading by example.
• Uphold exceptional service standards and implement retail experience programs.
• Report to the Store Leader to anticipate staffing needs and oversee Optician Apprentice Program participants.
• Stay updated on HR policies and procedures to promote a productive and safe store culture.
• Leverage company resources to increase employee engagement and job satisfaction.
• Support general store systems, inventory databases, and business operations.

Benefits

• Competitive base salary/hourly rate
• Variable compensation for eligible employees
• Overtime pay (for non-exempt employees)
• Health, vision, and dental insurance (for full-time employees)
• Life and AD&D Insurance (for full-time employees)
• Paid sick leave (for full-time and part-time employees)
• Paid Holidays (for full-time employees)
• Vacation days per year (for full-time employees)
• Retirement savings plan (401(k)) (for full-time employees)
• Parental leave (non-birthing parents included) (for full-time employees)
• Short-term disability (for full-time employees)
• Employee Stock Purchase Plan (for full-time and part-time employees)
• Employee Assistance Program (EAP) (for full-time and part-time employees)
• Bereavement Support (for full-time employees)
• Optical Education Reimbursement (for full-time employees)
• Free eyewear (for full-time and part-time employees)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed