Optical Manager - PLAZA FRONTENAC

Warby Parker•St. Louis, MO

1d•Onsite

About The Position

Warby Parker is seeking an Optical Manager to join its in-house Optical team at the Plaza Frontenac location. The role combines customer-facing optical expertise with leadership of the store’s Opticians. The Optical Manager helps customers find eyewear that meets their needs, takes and records measurements, adjusts and fits eyewear, checks finished products against optical standards and customer requests, and explains prescriptions and product offerings. The manager coaches and develops Opticians, leads by example on the floor, upholds service standards, and implements retail experience programs intended to increase customer loyalty and engagement. Working with the Store Leader, the manager anticipates staffing needs and oversees Optician Apprentice Program participants. The role also supports a productive and safe store culture, general store systems, inventory databases, and business operations. Warby Parker offers a comprehensive compensation package that may include base pay and variable compensation for eligible employees. Eligible non-exempt employees receive overtime pay when required to work more than 40 hours in a workweek. The posting lists benefits for both full-time and part-time employees, including insurance, leave, retirement savings, employee programs, education reimbursement, and free eyewear. The company describes its mission as making vision care simple and accessible and distributing a pair of glasses to someone in need for every pair sold through its Buy a Pair, Give a Pair program.

Requirements

Licensed dispensing optician in states that require a license, or ABO-certified optician in states without licensing requirements.
At least 2 years of experience in a management position.
Strong leadership and mentoring skills, with the ability to model appropriate behavior, drive optical metrics, and adhere to strict optical standards.
Professional and open-minded approach to decisions made on behalf of the team.
Passion for the eyewear and retail industries.
Clear and effective communication skills, including the ability to explain technical terms to customers.
Commitment to exceeding expectations for customers and teammates.
Detail-oriented and organized, with the ability to prioritize responsibilities in a fast-paced, changing work environment.
Not listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to meet their eyewear needs.
Take and record measurements, adjust and fit eyewear accurately.
Check finished eyewear against optical standards and customer requirements and requests.
Explain prescription terminology and product offerings to customers.
Manage Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor.
Uphold exceptional customer service standards and implement retail experience programs that increase customer loyalty and engagement.
Report to the Store Leader, collaborate to anticipate staffing needs, and oversee Optician Apprentice Program participants.
Stay current on HR policies and procedures to promote a productive, safe store culture and use company resources to support employee engagement and job satisfaction.
Support general store systems, inventory databases, and business operations.